Act role as the second line of defense of compliance function:

• Handle the investigation on suspected or potential agent misconducts/ fraud regarding allegations/ customer complaints/ claims fraud cases/ L1B’s escalations/ compliance reviews/ observations from compliance analytic & monitoring tools/ etc., and ensure it is completed within TAT.
• Be responsible for conducting whole investigative process including progression of activities or steps moving from data/information collection & analysis, evidence gathering tasks, to theory development and validation, to forming reasonable ground to believe, to conduct interviews directly with related parties and finally to enforce ethic code.
• Be supportive and giving feedback timely to the internal stakeholders for cases handled and support to control agent’s misconduct.
• Timely update the investigation results and report to line manager or Disciplinary Committee or Executive Management Team. The investigation report shall include allegation verification results, recommendations & proposals of disciplinary action forms or penalties for violated agent (if any) and propose recommendations or appropriate measures to mitigate risks identified.
• Detect violation trends or patterns, then recommend measures to prevent similar violations/ risks in the future.
• Participate to conduct Compliance Test/ On-site Checking/ Reviews on sale office as assigned.

Required Qualifications:

• Years of experience: 1-3

• Education: Bachelor

• English: Advanced

Preferred Qualifications:

• Education: Finance/Law/Banking

• Experience in Compliance/Risk/Investigation

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.