MVI is looking for a Call Center Officer that will be the liaison between our company and customers. The successful candidates will be responsible for performing daily activities and care programs to keep customer satisfaction and effectively solving customers inquiries and issues.

Position Responsibilities:

• Performing daily care activities to deliver a comprehensive service to customers and ensuring customer satisfaction and provide professional customer support.-    Communicating with customers through various channels and responding promptly to customer inquiries in written or verbally -    Identifying customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Providing feedback on the efficiency of the customer service process-    Processing orders, forms, applications, and requests according to specific programs-    Communicating and coordinating with colleagues or other teams as necessary.-    Keeping a record of customer interaction and details of actions taken-    Updating job knowledge by participating in educational opportunities.-    Other assignment to enhance service quality or process improvement 

Required Qualifications:

•  University graduated or higher

• Customer support experience is preferred

• Good communication skills and the ability to build rapport with the customer
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Well-presented, polite and patient in challenging situations
• Administrative skills

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.