Role Summary In this role at CelcomDigi, you are responsible to develop and execute a comprehensive ‘Customer Management and Engagement’ (CME) program to build a close network of customers, with the objectives to (1) obtain their direct, honest and constructive feedback on their interactions with CelcomDigi, (2) obt...

Job Description In this role at CelcomDigi, you will be responsible to develop and implement the strategic direction and roadmap of Customer Experience in driving the ‘customer centricity’ mindset and culture throughout the organization. The strategic roadmaps must be anchored on the mid and long-term CX vision for ...

Role Summary In this role at CelcomDigi, you are responsible for the monitoring, tracking and maintaining all budgetary matters related to Customer Experience Division (CXD) to include budget planning, budget utilization, optimization and reporting. You are required to ensure CXD complies to the budgeting guidelines...

Role Summary In this role at CelcomDigi, you are responsible for the design, monitoring, tracking and reporting of customer feedback and satisfaction – to measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) as well as Voice of Customers (VOCs) from all points of interactions. You must be able to establish...

Role Summary In this role at CelcomDigi, you are responsible to develop and execute a ‘Journey Audit’ framework that will have periodic, consistent and comprehensive service audits conducted at key touchpoints and channels, to verify the actual ‘moment of truth’ in ensuring delivery of the service standards is in ac...

Role Summary In this role at CelcomDigi, you will be responsible to gather, analyse and interpret data to gain deep understand consumer behaviour, market and industry trends and competitive landscape, both locally and globally, ultimately providing actionable insights for strategic and business decision making. You ...

Job Description Do you thrive on ensuring compliance and safeguarding financial integrity? If so, we have the perfect opportunity for you to make a meaningful impact! As LOA & ICFR Auditor, you will play a pivotal role in evaluating and enhancing our internal controls over financial reporting (ICFR) and Limits o...

Role Summary In this role at CelcomDigi, you will be responsible to lead, manage and optimize the daily operations of all Customer Experience – Customer Support channels, providing strategic  goals, maximizing operational efficiency and productivity, analysing processes and implementing innovation for efficiency imp...

You are: ​​​​1. Good communication skills in both oral and writtten forms, detail oriented and strong organisational skills 2. Experienced leader in guiding a team. 3. Excellent task and time management skills 4.  Ability to communicate effectively with stakeholders at all levels. 5. High level of integrity and prof...

Role Summary In this role at CelcomDigi, you will be responsible to gather, analyse and interpret data to gain deep understanding of consumer behaviour, market and industry trends and competitive landscape, both locally and globally, ultimately providing actionable insights for strategic and business decision making...

Role Summary In this role at CelcomDigi, your objective is to maintain a high and consistent level of service delivery quality at all customer touchpoints, across all channels and platforms, aligning to the Customer Experience vision and goals of the organization. You will be responsible for design and implementatio...

Job Description The Internal Auditor is responsible for performing audit assignments with an established scope, approach, and techniques based on the approved Annual Audit Plan. The role involves preparing concise audit reports and supporting audit findings with root causes, communicating recommendations, and workin...

Job Description In this role at CelcomDigi, you are responsible to prepare and analyse financial statements for Customer Experience Division (CXD), ensuring full accuracy and compliance with accounting standards and policies as mandated by the organization. You are required to monitor, track and maintain all financi...

Role Summary In this role at CelcomDigi, you will be responsible to lead the strategic direction of Customer Experience in driving the ‘customer centricity’ mindset and culture throughout the organization. The strategic roadmaps must be anchored on the mid and long-term CX vision for CelcomDigi, to be applied across...

Job Description This is a 3rd party role, to be based in Kuching, Sarawak.  We are looking for Sales Executives who re driven and competitive to join our dynamic commercial team to support the business in driving revenue and growth of our Fibre product. As a Direct Sales agent, you will be engaging potential custome...

Job Description In this role at CelcomDigi, your role is to lead, design and develop, manage and maintain a timely, accurate and robust reporting framework on matters related to Customer Experience Division. This includes but not limited to the performance of Customer Satisfaction Score (CSAT), Net Promoter Score (N...

Job Description In this role at CelcomDigi, your role is to lead, design and develop, manage and maintain a timely, accurate and robust reporting framework on matters related to Customer Experience Division. This includes but not limited to the performance of Customer Satisfaction Score (CSAT), Net Promoter Score (N...

Job Description This is a 2-years contract role based in Sandakan,Sabah. We are looking for Sales Supervisors who are driven and competitive to join our dynamic sales team to support the business in driving revenue and growth of CelcomDigi products.  Responsibilities:  People Manager of Sales Executives under own al...

Job Description This is a contract role.  We are looking for Sales Executives who re driven and competitive to join our dynamic sales team to support the business in driving revenue and growth of CelcomDigi products.  Responsibilities:  Area (States) Owner to all Telco Prepaid & Postpaid related businesses under...

Role Summary As a Leadership Development Specialist, you'll collaborate with internal and external stakeholders to create engaging and effective leadership development courses, journeys and solutions. You will understand the strategic directions of the company and you will be involved in all aspects of CelcomDigi’s ...