Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.JOB DESCRIPTIONWork on small to medium sized business initiatives to identify, document, analyze and provide solutions related to processing, service and/or technical improvement opportunities under the guidance of a senior analyst. Business initiatives will also include implementations of new technologies and new product development.People Leader Role: NoResponsibilities:50% Process and system analysis• Clarify and translate business requirements / objectives into detailed system functionality• Produce high quality requirement specification• Provide support to business areas, investigating operational related problems/inquiries, and recommending and implementing solutions• Develop new procedure documentation in support of new process, products or system enhancements 20% Communication• Provide effective communication with business unit management as well as business partners across Information Technology, Operations, Product & Marketing, Sales & Distributions and other functional teamsShared Responsibilities30% Collaborate with business & technical partners• Conduct interviews with business and technical experts to identify and communicate issues• Assist with development of user test plans and testing to validate system enhancements• Work with various teams (business and systems) to ensure that solutions are produced in accordance with the business requirements and are effectively validatedJob Requirements:• University degree or equivalent business experience• 1-2 years business analysis and/or project management experience• Ability to handle multiple demands and competing priorities• Knowledge and understanding of project management methodology and workflow design• Ability to convey information clearly and effectively through both verbal and written communication.• Good organization, problem-solving skills and analytical ability• Work well in independent or team basis as situation dictates.At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.