Retail Operation - COC SO (Outsourcing)
UOB
Ho Chi Minh City
Posted on UOB website on 01 Apr 2025 (6 days ago)
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
The official job title: Channel Operations Centre Senior Officer (Outsourcing)
Check and authorize bank account opening. Ensure accounts are opened in accordance with regulatory and internal requirements in terms of turn-around time, documentation, and data collection.
Check and authorize account maintenance, including demographic change, account status change, and others.
Check and authorize electronic image indexing as required.
Perform level 1 checker for Name screening. Ensure the HITs are disposed in accordance with regulatory requirements and internal policies.
Check and authorize payment entries.
Participate in projects to ensure required test case review, test result validation, and sign-off are provided in line with project timeline.
Note: the outsourcing labor contract will be signed-on with the UOB’s third party vendor with 9–10 months contract term
Bachelor’s degree/University degree or equivalent experience
At least 3 years relevant experience
Proficient in Microsoft Office
Good at written English and spoken English
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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