Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About STEP

ServiceNow’s Success, Technology, Experience, and Platform (STEP) org is the largest organization in the company, comprised of all Product and Platform teams, along with our world-class Experience teams.

What you get to do

We are seeking a Senior Staff Technical Program Manager to join our STEP Strategic Program Management and Product Operations Organization. In this role, you will support our Chief Operating Officer and the Senior Vice President of Strategic Business Operations to drive strategic priorities and operational excellence across multiple programs. The successful candidate will be a self-starter with proven expertise in program management, possessing the ability to think strategically while executing tactically. This individual will have the capacity to conceptualize, develop, drive, coordinate, and manage large programs effectively. Additionally, they should excel at building relationships, collaborating, and influencing others, with experience working closely with senior executives across different regions and functions.

Strategic Program Management Responsibilities:

Guide cross-functional programs with Product, Engineering, Experience, Marketing, Sales, and Customer Success Teams.
Align programs with business goals to achieve strategic outcomes.
Organize complex problems into milestones, deliverables, risks, dependencies, and success criteria.
Convert business goals into execution strategies and guide implementation.
Collaborate with stakeholders to maintain focus, plans, deliverables, and success criteria.
Establish regular cadences and ensure accountability within the program.
Provide biweekly reports on program developments; communicate goals status, risks, and results to stakeholders while resolving blockers.
Conduct executive meetings and large cross-functional events.
Identify and mitigate risks to meet program goals.
Execute change management for effective process adoption.
Develop necessary processes, templates, and training materials.
Examine trends and data to uncover and share insights with key Principals.
Use AI to enhance program efficiency, actions, communication, and risk management.

Qualifications

Required skills

10+ years of experience in Program Management.
Excellent interpersonal skills with a customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders.
Experience managing cross-functional programs for a large, complex enterprise business.
Proven experience in project/program management across multiple cross-functional teams.
Strong communicator, able to convey complex ideas clearly in both verbal and written form; comfortable with business and technical discussions.
Strong collaboration and influence skills, able to work effectively with diverse teams and guide without direct authority.
Software industry domain expertise with the ability to understand complex technology problems is a plus.
Expertise in the enterprise software/SaaS industry is a plus.
Project Management Professional (PMP) certification or equivalent.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.