Vacancy: Technical Service Engineer

Location: Savannah, USA (Remote)

Job Family: Engineering

Together for a cleaner, healthier world.

Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals, and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.

As a Technical Service Engineer you will work independently (with support from other regional technical service engineers) as the key point of contact providing technical expertise and advice to customers across the region and has the opportunity to expand their proficiency to other CT technologies. You will be the technical face of the CT organisation, both liaising with customers remotely and travelling to meet with regional customers in person.

As a Technical Service Engineer you will make significant contribution to the initiation and development of new projects or services, will plan programmes of work and business change within the engineering function.

Your responsibilities:

Providing technical service to customers through direct customer support. Building and maintaining effective partnerships with customers in an ethical and safe manner.
Coaching and mentoring JM’s technical service engineers.
Identifying and developing opportunities to demonstrate JM’s technical expertise to the wider markets / industry through conferences, papers, webinars etc.
Serving as a trusted advisor for customers. Providing advice in areas important to the customer which may be outside of JM’s technology offering.
Collaborating with the Technical Service teams to collect data and share learnings with the Process Engineering, R&D, and Market teams to optimize technology design and offer.
Supporting R&D, Market, and Manufacturing teams on new product development. Providing technical and market information with a customer focus.
Developing opportunities for the introduction of new products and new service offers to customers.
Working with the Digital team to provide technical product input/ownership for current and future digital products.

Requirements for the role:

Degree in a scientific/technical discipline e.g. Chemical Engineering.
Background in catalysts, absorbents, chemicals and/or additives.
Detailed knowledge of Generic plants.
Generic plant design, operating experience - desirable
Significant technical service experience.
Strong understanding of customers’ business and production process
Ability to drive change
Experience defining best practice processes
Strong communication skills, both verbal and written
Capable of working independently to deliver business critical objectives
Confident public speaker
Proficient written and spoken English communication skills

Special factors:

The role involves a significant amount of travel to customer premises, conferences, JM facilities, and other regions.

How you will be rewarded:

We offer a competitive compensation and JM Elements benefits package including bonus, excellent pension contributions and 20 days annual leave (varies for shift- based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits, as well as helping you focus on your overall wellbeing – for you and your family.

We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets, we offer stretch and a wealth of diverse opportunities.

We’ll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard, that genuinely cares for you and where your contribution is appreciated. We’ll empower you to lean in and make things happen, to create solutions and value for our customers. United by our values and vision, we’re self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. We’re passionate about making a difference and delivering a better tomorrow for us and for you – a cleaner and healthier world, today and for future generations.

Johnson Matthey is open for discussion on part time, job share and flexible working patterns

Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised

For any queries or should you require any reasonable adjustments to support your application please contact the GlobalRecruit@matthey.com.

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To submit your application, please click the "Apply" button online.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.

For more information about how your personal data is used please view our privacy notice:  Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.