Company Description

GO WITH A VALUE-DRIVEN ORGANIZATION WHOSE PARENT EARNS REVENUES OF $78 BILLION EUROS A YEAR.

At the Robert Bosch Tool Corporation, we know that every career matters. Which is why you should conduct yours on a grand scale. Headquartered in the northwest Chicago suburb of Mount Prospect, we are a $990 million division of Bosch, a multinational engineering and electronics organization and the largest privately held employer in the world.

Guided by the principles of founder Robert Bosch, we offer a setting where social and environmental responsibility are part of our corporate DNA. Always mindful of our impact on the future, we are committed to sustainability, paying it forward, giving back, and lifelong learning. These are but a few of the reasons why our parent company has more than 400,000 associates and a legacy of success spanning 135+ years.

Preserving the financial independence essential to innovation, Robert Bosch Tool Corporation is responsible for $990 million in annual revenues.

As a division of a large, privately held consumer packaged goods organization, our Mount Prospect location offers the financial resources and agility to remain flexible and responsive to changes in the marketplace. Within Accounting and Finance, you may have the opportunity to collaborate with our financial planning and analysis group to support four of our key business units and shared services departments with internal and external financial reports, forecasting, and the business-planning process.

This is your chance to Go big. Go bold. And secure the future of a large and powerful organization, with the Robert Bosch Tool Corporation!

GO BOSCH, AND EXPERIENCE BIG REWARDS.

Robert Bosch Tool Corporation offers the competitive compensation, career-development resources, and benefits you would expect of a world leader, including health, medical, and financial plans; work/life balance; and flexible work options.

GO BIG. GO BOLD. GO BOSCH.

Job Description

This position supports all phases of repair flow, data entry, and customer contact. Ensures smooth flow of all aspects of the repair process. Provides customer satisfaction in conjunction with the technicians.

Administration:

Enter and process data using the Internet, Intranet, SAP and other computer systems to support the repair processes and special repair programs (i.e. Pro Vantage, warranty replacement)
Document customer issues and resolutions in comment section of repair orders or the consumer feedback database according to guidelines.
Monitor tool repair reports to maintain established repair delivery standards.
Order parts for backordered repairs and follow up as needed.

Communication:

Interdepartmental contact regarding repair orders and other issues.
Provide feedback to Operations Manager, Service Center Supervisor, and other technicians regarding repair and customer issues.
Communicate repair estimates, pricing, and technical information regarding tool repairs to customers. Answer repair related customer inquiries, via telephone, fax, e-mail, and in-person as required, resolving all repair related issues.

Receive tools in and process out for shipping as required.

Continuously Develop Product and technical knowledge: Participate in company sponsored training programs that promote product and technical knowledge.

Miscellaneous Duties As Assigned (i.e. shipping, receiving, picking, new hire training)

Qualifications

High School Diploma Required
Product knowledge and/or experience in customer repairs strongly preferred
Customer Service experience (preferably in retail environment)
Related Industry experience Preferred
PC and Business systems skills (SAP, Outlook and Microsoft Suite preferred)
Communication, interpersonal and organizational skills
Bilingual ability in English and Spanish strongly preferred

Additional Information

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives:

FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)

Equal Opportunity Employer, including disability/veterans..

Safety Sensitive Position

Thanks to the work of every associate, Bosch has been recognized for award-winning culture by the following organizations:

Great Place to Work™ Certified, 2024
Fortune’s World’s Most Admired Companies, 2024
America’s Best Large Employers, 2024
America’s Best Employers for Diversity, 2024
America’s Greatest Workplaces for Women, Newsweek2024
Greatest Workplaces for Diversity, Newsweek 2024

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.

The U.S. hourly pay rate range for this full-time position $20.57 to 21.63/hour. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.

In addition to your hourly pay, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an attractive employer match; wellness programs; life insurance; short and long term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses. Learn more about our full benefits offerings by visiting: https://www.myboschbenefits.com/public/welcome. Pay ranges included in the postings generally reflect base salary; certain positions may include bonus, commission, or additional benefits.