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Job Description:

Airbus Commercial Aircraft is looking for an Ecosystem Manager, focused on Flight Ops and Ground Ops to join our Customer Services team. In this role, you will report functionally to the HO Services Ecosystem and directly to the HO Business Development NA, working closely with the other connected aircraft teams and other Airbus functions to support the delivery of digital services portfolio for customers.

Meet the Team:

The Customer Services and Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. Our Field Service teams provide technical support so our customers can operate safely and efficiently. Being based at our customers' facilities enables us to have a strong customer relationship and understanding of the airline's technical and operational needs.

Your Challenges:

Software portfolio definition
On-boarding of third parties
Software portfolio enhancement
Financial modeling
Key Business Terms: agree on KBTs with third parties to use the marketplace with special attention to IP, data sharing arrangements and data usage right in collaboration with the Head of Services Contract Management.
Demonstrators: together with SXI (Demonstrator Team) run demonstrators with “early adopter airlines” to test the value of new services.
Continuous improvement: ensure that the customer feedback on the service offering and the market place features are systematically gathered and provided to the market place team.

Your Boarding Pass:

As the successful candidate you will be able to demonstrate some of the following competencies & skills:

Flight Operations and Ground Operations: deep understanding of the market and solutions
Software Development: experience in leading the development of software solutions
Stakeholder management: Excellent management skills and networks, with the ability to inspire and convince at all levels, both Airbus internally and externally.
Business requirements: Ability to translate "pain points" and new value propositions into business requirements that serve as an input for the connected aircraft and translate third party/ customer needs into technical requirements for the aircraft architecture team. Familiarity with A/C systems.
Commercial arrangements: Proven track record in having delivered complex commercial arrangements reflecting technical and business dimensions leading to long-term data-related revenue streams.
Project management: ability to structure work of multi-functional teams to deliver end to end on partnership projects from "initial conversations" to the closure of a contractual agreement
Customer facing experience: Demonstrated achievements relevant to customer facing roles

Education: Engineering degree level, specializing in aeronautics. MBA would be a plus.

Experience: 6-9yrs

Physical Requirements:

Vision: daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports. 100%
Hearing: daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms. 100%
Speaking: daily able to speak in conversations and meetings, deliver information and participate in communications. 100%
Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): daily able to operate most office and personal electronic equipment. 100%
Carrying: daily able to carry documents, boxes, promotional items to 30lbs/14kgs. 5%
Lifting: occasionally able to lift documents, boxes, promotional items up to 30lbs/14kgs. 5%
Pushing / Pulling: occasionally able to push and pull small office furniture and some equipment and tools. 0%
Sitting: daily able to sit for long periods of time in meetings, working on computer. 100%
Squatting / Kneeling: occasionally able to squat or kneel to retrieve or replace items stored on low shelving.
Standing: daily able to stand for discussions in offices or on production floor. 100%
Travel: able to travel independently and at short notice.10%
Walking (include routine walking such as to a shared printer to retrieve documents): daily able to walk through office and production areas including uneven surfaces. 100%
Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.

Authorized to work in the United States

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Americas Customer Services, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Customer Account and Service Management <JF-CS-CA>

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Job Posting End Date: 05.16.2025

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