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Job Description:

Job Summary: The jobholder is responsible for A/C maintenance/modification/repair end to end project management for operators and lessors primarily based in North America, in order to improve customer proximity and maintain high-level service. In addition, the job holder will support on-demand all queries on North American territory (ex: outstation AOG)

This position reports operationally to Airbus NA HO Major Repair Services (AASBR) and functionally to Customer Care Center - Head of Customer and Customer and E2E Project Management (SBCR4 organization).

Primary Responsibilities: 

Complex Repair & Modification project management 50%

The job holder serves as the ‘accountable manager’ for the customized innovative support required on complex aircraft damages to ensure a repair or modification assistance is completed and delivered with success, from end to end. 

• Mentor new/lesser-experienced Embodiment Operations Managers

• Oversee a team of cross-discipline and cross-functional subject matter experts ranging from engineers, supply chain management, technicians, etc. for repair events across the various divisions of Airbus across the world

• Responsible for managing event and project objectives, timelines, budgets, quality, etc. from start to finish

• Manage critical projects and intitiataves focused on bridging the regulatory compliance gap between EASA Part 145 and FAA Part 145 requirements 

• Identify and implement process improvements to support more efficient and cost effective solutions for customers proactively

• Identifies pro-actively North America-based customers' needs in the area of A/C repair and modification, and builds and propose AIRBUS service package where relevant

• Manage contract negotiation and agreement with customers, engaging relevant support function (CSD, legal, etc.) to achieve this goal

• Establish and manage the project P&L (Business Control Sheet) for the project taking into account the customer requirements and expectations, and Airbus financial exposure associated with the project risks.

• Manage end-to-end project and hold full accountability for the project Quality, Schedule and P&L

• For each project, establish the project organization, work breakdown structure and integrated planning in compliance with the contractual requirements, industrial capabilities and Airbus policies

• Anticipate and mitigate risks throughout the entire project lifecycle in a proactive manner while maintaining the project within the guidance of the short to mid-term strategy for the Major Repairs global team

• Manage continued alignment with both internal and external leadership on the project scope, budget and timelines

• Create, present, and negotiate cases with internal leadership to secure resources in order to deliver timely solutions 

• Submit Call for Tender to Airbus Procurement team when a BUY approach is preferred.

• Monitor projects costs and maintain a full control of the deal profitability to comply with Airbus financial objectives.

• Reports on project progress at customers' MD Engineering & Maintenance level

• Ensure adherence to policies, processes and regulation in the delivery of the solutions from start to finish

• Perform post project reviews (internal & external) to ensure experience capitalization and improvement plan, and communicate to all relevant stakeholders

• Serve a deputy to Head of Major Repairs and Working Party, as required 

Development of maintenance operations center in the U.S : 40%

• Manage analysis and present future business opportunities with the major repairs realm with a target of revenue over 25 million USD 

• Contribute to SBC/ Customer Care Center Operations competence development in the U.S and Latin America, supporting the Major Repair Services Manager for the region.

• Maintain and develop close relationship to the customers and MRO in the region in order to proactively detect and capture more markets in the domain of Repair, Modifications, heavy checks and CAMO activities.

• Maintain and develop a regular interaction with the CSD and Services team in AACS and ALS, and support them in answering to customers' needs when queries fall in the SBCM scope.

• Adopt a supportive approach towards the relevant AACS and ALS Services team to convert these opportunities into successful deals.

Additional Responsibilities: 10%Contribution to Customer Care Centre Operations (SBC) organization development and growth:

• Participate in internal and external key events seeking at promoting and marketing the SBCR activities and teams.

• Chip in to SBC regionalization initiative by being a key player in all process developments

• Work together with other team members, in AASBR and SBC worldwide

Qualified Experience and Training:  

Education:

Required

• Bachelor of Science in Engineering or similar type degree.

Preferred

• Bachelor of Science in Aerospace Engineering or Mechanical Engineering

• Master of Science in Engineering or Business Administration preferred

Experience:

Required

• 10+ years' experience in Aeronautical field 

• Project Management Training with demonstrable experience 

• Knowledge of airline engineering

• Aircraft maintenance operations experience

Preferred

• 7-10 years in aircraft maintenance and customer service

• Training as an aircraft structural engineer with at least 10 years of experience

• Knowledge and experience of Part 145 and Airworthiness Regulations (FAA and/or EASA)

• Experience in communicating with customers, including negotiating sales contracts

• Good knowledge of customer needs in terms of maintenance & engineering operational activities

• Experience in technical service/support field is a plus

Licensure/Certifications:

Required

• None

Preferred

Travel Required: 

• 25% Domestic and International

Citizenship: None

Clearance: None

Qualified Skills: 

• Project Management 

• Contract/Commercial negotiations

• High motivation and flexibility skills to work in a high-demanding environment

• Excellent coordination skill to deal with customers and industry partners.

• Ability to prepare and present issue resolution to internal and external customers

• Able to take initiatives, challenge suppliers, and lead technical teams.

• Present a professional appearance as generally accepted in the business and aerospace environment.

Knowledge, Skills, Demonstrated Capabilities:

Required

• Ability to negotiate contractual and commercial aspects during sales phase of service package

• Ability to prepare and present issue resolution to internal and external business partners 

• Autonomous, agile and customer-centric

• Communicate effectively, both verbally and in writing to team and customers worldwide

• Applied knowledge of repair and maintenance embodiment business

• Mature interpersonal abilities, strong, polished communication skill

Preferred

• Proven high motivation and flexibility skills to work in a high-demanding environment 

• Strong interpersonal skills, ability to lead and work with multidisciplinary teams in various locations.

• Demonstrated ability to work with multiple teams in a multi-cultural environment and establish, maintain and improve business relationships.

• Ability to present and discuss at Management Level within AIRBUS and at Customers in case of reporting / escalation / etc.

Communication Skills: 

Required:

• Fluency in written and spoken English

Preferred:

• Ability to present complex information to non-technical audiences

• Fluency in another language (French, German, and Spanish) is highly desirable

Technical Systems Proficiency:

Required:

• Good knowledge of Airbus products & Documentations

Preferred:

• G-suite 

• VBA scripting, G-suite appScript

• SAP AP1

• Airbus TechRequest

• Airbus Skywise

Complexity of the Role:

• Understanding customer requirements and capabilities

• Interface with internal Airbus teams to define solutions within customer scope

• Manage customer expectations and Airbus capabilities to provide world class service

• Quality:  Support repair process quality gates

• Identify opportunities for process improvement for continuous business growth

• Evaluate requests/opportunities for service sales

• Negotiate and defend agreements (scope, expectations and pricing) with customer leadership teams

Level of Decision Making: Work with MFT to develop and influence solutions with groups shown below

Organizational information:

Direct Reports: 

Is this a people manager?No

Job Dimensions: 

• Annual business volume targeted for N.A market : ≈15M $ yearly revenues by end 2025,

• 2000+ A/C AIRBUS fleet to be supported, including brand new asset and aging aircraft

• About 30 projects per year

• 2 Major Repair project managers (EOM) + 3 Technical Solutions Managers located in the US.

• Knowledgeable Repair Solutions team available

• Pool of hands-on resources (Working Party)

Nature of Contacts: 

• Internal communications with:

  • Embodiment Operations Managers 

  • Spares management team

  • Working party team members

  • Preparators and warehouse managers

  • Supply engineers

  • Design Office engineers

  • Field Service teams

  • Customer Support Directors

• External communications with:

  • Airline engineering management

  • Procurement management teams

  • Other MRO vendors for BUY solutions

Physical Requirements: 

• Onsite or remote:  100%  on-site

• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings daily

• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms daily

• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment daily

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs several times a week

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs several times a year

• Sitting:  able to sit for long periods of time in meetings, working on computer daily

• Squatting / Kneeling:  able to squat or kneel to review potential aircraft damage several times a month

• Standing: able to stand for discussions in offices or on production floor several times a month

• Travel:  able to travel independently and at short notice - 25%.

• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces daily

• Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Americas Customer Services, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Customer Eng.&Technical Support&Services <JF-CS-PS>

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Job Posting End Date: 04.15.2025Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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