Zurich is currently looking for a Business Systems Analyst to work out of our North American headquarters in Schaumburg, IL, supporting a portfolio of commercial and underwriting insurance applications as part of the Guidewire PolicyCenter team within Information Technology Services. The ideal candidate will possess strong analytical skills to effectively analyze and translate business needs into functional and technical specifications, ensuring alignment with design and architectural decisions. Excellent communication skills are essential to bridge the gap between technical and non-technical stakeholders, ensuring a clear understanding of project progress and outcomes. The role involves supporting application and integration testing, implementation, and training activities throughout the process to ensure original requirements are met. Additionally, the candidate will assist quality assurance teams with the creation and execution of acceptance testing as needed. Attention to detail and the ability to maintain alignment with design and architectural guidelines are crucial for success in this role.

This individual will collaborate with the team and the Business to translate requirements into technical specifications for application updates related to projects, enhancements, and compliance needs in Guidewire PolicyCenter, while working in an Agile environment. They will support the design, construction, and implementation of these updates to the applications. The ideal candidate is an energetic and skilled professional who requires minimal supervision, can lead others, has experience working with actuaries, and will serve as the liaison between the Business and IT. This individual must be able to navigate the needs of the business, possess an in-depth understanding of the insurance industry and products, and effectively negotiate between business requirements and system performance and integrity.

Other responsibilities may include:

Lead the analysis of business requirements and translate them into user stories and acceptance criteria.
Coordinate and lead activities with product owners to gather requirements.
Document detailed functional and non-functional requirements.
Utilize requirements management tools and techniques such as Use Cases, Data Matrix, Process Flow Diagrams, and JIRA, etc.
Support development, testing, implementation, and training activities.
Apply Agile methodology and Scrum, and perform business analysis processes independently in accordance with Zurich's project management framework and risk policy.
Provide subject matter expertise to the organization.
Support system test planning to ensure that test conditions, scripts, validation criteria, and expected results accurately test the business and non-functional requirements.
Collaborate with business and technology leaders to identify and support process improvement opportunities, focusing on scalability, reusability, and supportability.
Research and document current solutions to determine the best methods for integration or enhancement.
Maintain effective work routines and individual accountability, advocating for business needs and continuous improvement to increase the value of solution delivery.

Required Competencies:

Communication skills – verbal, written, and listening; ability to adjust style and level of communication based on audience
Negotiation skills – consider all parties’ needs, interests, and motivations and encourage win/win outcomes
Facilitation skills – effectively lead organized and focused meetings
Elicitation skills – question stakeholders and subject matter experts in order to understand business needs; ability to pull out the underlying need and the problem, and not just the desired solution
Analytical thinking and problem solving – can identify if a solution will meet business needs; ensures solutions solve underlying problems instead of the immediate need
Organizational skills – self-motivated and self-managed; plans according to priorities and timelines
Adaptable – responds to organizational changes and changing priorities
Resiliency - succeeds when faced with complex systems, complex problems, and demanding deadlines

Basic Qualifications:

Bachelors Degree in Business Administration or Computer Science or Engineering and 8 or more years of experience in the Information Technology area OR
High School Diploma or Equivalent and 10 or more years of experience in the Information Technology area AND
Process reengineering; LEAN/Six Sigma experience
Experience with process modeling tools
Insurance application system design/analysis experience
Experience with use case development
Experience with Rapid Application Development (RAD) tools/techniques

Preferred Qualifications:

Knowledge of commercial insurance industry business processes
Experience with Guidewire PolicyCenter
Experience in understanding and applying various delivery approaches (i.e. Agile, Waterfall, Scrum)
Advanced negotiation skills
Strong consultative experience preferred
Experience with collaborating across many teams
Strong analytical and problem-solving skills
Strong written and verbal communication skills
Strong experience with Microsoft Office/SharePoint

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $92,070.00 - $150,810.00, with short-term incentive bonus eligibility set at 15%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg Remote Working: Hybrid Schedule: Full Time Employment Sponsorship Offered: Yes Linkedin Recruiter Tag: #LI-LH1 #LI-ASSOCIATE #LI-HYBRID