The Client Implementation & Service Manager acts as a single, consultative point of contact throughout the implementation and client transaction lifecycle. During deal implementations they facilitate the initiation, planning, execution and evaluation, coordinating all communication and associated documentation between internal teams (Operations, Technology, Sales/Coverage, etc.,) and the Client, are responsible for planning (including resource allocation), organizing, controlling and reporting all the project activities and communicating regularly on the progress and issues. Once clients are onboarded, they become first point of contacts facing clients with reliable and efficient solutions to maintain client satisfaction & drive organic revenue growth.

What we will offer you: 

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Annual health checkup – cost borne by company (once a year)　(above 40years old is TWD10,000 & less than 40 years old is TWD5,000)

• EAP – free and confidential counseling, online work-life resources

• Annual leaves entitlement

• Better Maternity leave

Your key responsibilities:

• Strong Project Management skill and solid banking product knowledge in transaction banking products. Liaises and works with the customer to ensure the smooth implementation of required services within the schedule agreed, including documentation, user training, project planning, host regular project meeting, H2H and ERP integration, etc.. responsible for conducting periodic reviews to ensure that required actions are on track to meet implementation milestones.

• Coordinates with internal parties, Product Sales, Product Managers and Operations etc to promptly investigate and resolve any outstanding issues and deliver the agreed solutions to the customer.

• Maintains close contact with customers to ensure the service is up to standard. Assists in the timely consolidation of management information to enable the continuous review of service standards, and proactively monitors and takes appropriate actions to ensure that expected utilization and penetration levels are met

• Responsible for Pre-sales support, e.g. system demonstration, requirement discussions, and implementing deals from post-win to actual “live” production of solutions.

• Manages technical support function via adoption of team information/knowledge, best practice sharing, proactive problem solving and trouble-shooting methodology and comprehensive customer/user trainings.

Your skills and experience:

• Proven experience of at least 5 years in Transaction Banking and Global Payments Solutions

• Project management experience managing multiple complex global projects with conflicting timescales

• Experience with digital e-solutions with the ability to relate to Corporate/Fintech business requirements and capabilities (H2H, API, SWIFT for Corp etc.)

• Strong business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues

• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations

• Capability to work under pressure

• Fluent in English and Mandarin

How we’ll support you: 

• Flexible working to assist you balance your personal priorities

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here  to see what we do.

Deutsche Bank & Diversity