Job Summary

Account opening approver
Portfolio Management via myRM
Sales Support & WM Transaction maker
Financial Transaction Checker
SR & Document (Paper) & BAU report Checker & Approver
Referrals
Complaints Mgt
Compliance with regulatory framework
Trainer
Cash Operation Approver in absence of BOSM for M16
To assist Branch Operation & Service Manager to:
Achieve / exceed the business targets set
Control and administer the daily operations from Priority Banking customers
Ensure that office rules, branch control and operational procedures are strictly adhered to
To support Branch Operation & Service Manager to deliver high quality service to our customers and identify sales opportunities to maximize new business acquisition

RESPONSIBILITIES

Strategy

To assist Branch Operation & Service Manager to:
Achieve / exceed the business targets set
Control and administer the daily operations from Priority Banking customers
Ensure that office rules, branch control and operational procedures are strictly adhered to

Key Responsibilities

Business

To support Branch Operation & Service Manager to deliver high quality service to our customers and identify sales opportunities to maximize new business acquisition

Processes

To bring to the attention of BOSM any problems encountered together with any recommended solutions.
To facilitate sales, service monitoring by up-going all necessary data tracking and system input
Account Opening and Financial transaction checker & approver with required licence.
To conduct sales document checking/ follow up where required
Account opening approver
Portfolio Management via myRM
Sales Support & WM Transaction maker
To scrutinise and make intelligent examination of the daily computer reports paying particular attention to any entries of an unusual nature which may require further investigation
Trainer
Cash Operation Approver in absence of BOSM for M16
Back-up of BOSM when BOSM is on leave.
Remark:
存款開戶資格：分行作業室本行正式員工並具備工作經驗六個月以上並通過 BSO 提供考題測驗達 80 分以上。
外匯：覆核人員須有六個月以上相關外匯業務經歷。
信託開戶覆核資格：具信託管理證照，且須於公會登錄，並在行內證照系統上完成登錄且持續有效之人員。

People & Talent

To assist Branch Operation & Service Manager to supervise the overall operations in Branch

Skills and Experience

Risk Management

To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

Governance

Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered BankThis includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

Internal Contacts

All branch sales and service staff
All frontline business stakeholders
All WRB departments stakeholders (Strategy Branch Operations & System etc.), and
Other support functions (IT / Audit / Finance / HR etc.)

External Contacts

WRB customers

Qualification

Licenses 信託業務、信託管理、內稽內控、衍商/結構型
以下為Optional：外匯
Certifications 擔任過會計與出納
存款開戶：分行作業室本行正式員工並具備工作經驗六個月以上並通過 BSO 提供考題測驗達 80 分以上。
外匯：覆核人員須有六個月以上相關外匯業務經歷。
信託開戶覆核資格：具信託管理證照，且須於公會登錄，並在行內證照系統上完成登錄且持續有效之人員。
Languages Fluently read, write, listening and speaking in Mandarin

Qualifications

Anti-money Laundering Policies and Procedures
Customer Interaction
Understanding Customer Needs
Customer Support Policies, Standards and Procedures

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.