"Would you like to take your place in Allianz, which is the choice of those who care for tomorrow?” The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow. We believe in the power of diversity and inclusion, in mutual respect and support. We are committed to ensure that our employees work in an environment that is inclusive and that everyone is treated with dignity and respect. We are constantly working on creating a workplace at which you can feel at home. At Allianz Turkey we proud to be recognized as a “Great Place To Work” and chosen as a top company of business world at 8 times by Capital Magazine.

What do we expect you to bring?  

• Bachelor’s degree in Business Engineering, Industrial Engineering, Business Administration, Economics or similar departments of universities,
• At least 5 years of experience in areas such as Strategy and Business Model Development, Customer Experience, Project/Program Management, Process Management,
• Good knowledge of Microsoft Office (Excel, PowerPoint, Word)
• Advanced English skills
• Leadership qualities, especially for multi-party projects carried out with Global,
• High customer-focused perspective; the ability to examine processes from a customer perspective and determine improvement actions,
• Well-developed coordination and communication skills,
• Strong analytical skills and ability to simplify complex problems and create quick solutions,
• Ability to improve and produce new solutions in all marketing processes with high determination,
• Very good negotiation and diplomacy skills to establish partnerships with internal and external stakeholders,

How can you make an impact?  

• Taking an active role and responsibility on behalf of Allianz Türkiye in projects carried out together with Global, successfully carrying out the relevant coordination and communication,
• Designing Allianz Türkiye Bancassurance and direct sales channels strategies, business model and customer experience end-to-end, with internal and external stakeholders,
• Conducting segmentation studies of customers included in the Allianz portfolio by business partners and distribution channels within the umbrella of Bancassurance and Direct Sales Teams,
• Determining strategies appropriate for customer segments and creating a service model appropriate for segment strategies,
• Determining areas of development in line with findings obtained from customer feedback, analyzing customer journeys with data analysis and creating sustainable long-term strategies by providing solution suggestions,
• Making process improvement/development suggestions that will add value to the “Customer Focus” transformation process,
• Managing Customer Satisfaction Measurement (NPS) field studies in line with 3rd parties,
• Conducting market research with relevant 3rd parties to understand customer needs and follow trends,
• Ensuring that developments in all our communication channels are aligned with the “customer focus” strategy,
• Guiding tribes and all other parties within the company in customer communication activities in all product and process changes that touch the customer, providing opinions from the customer perspective in customer-related projects,
• Developing and managing proactive, emotional actions to eliminate customer dissatisfaction

What we will offer you? Company

• Working in Green certificated Allianz Tower / Allianz Kampüs with modern work spaces, gym & social areas.
• Working in agile, flexible, digital and social culture
• Flexible working hours
• Working 40 hours a week
• Hybrid working
• Flex summer (July – August)
• Part time working

Benefits:

• Yearly bonus
• Transportation
• Life insurance
• Employer sponsored pension & Family included health insurance
• Meal Allowance (Monthly)

Leave Rights:

• School Report Day (Half Day) & First Day of school (Half Day)
• Allianz day off
• Birthday day off
• Paternity Leave – 10 days
• Marriage Leave – 5 days
• After 4 years of work, having extra one day annual leave each year (up to 26 days)  

Do the items above define you? Do you believe you can passionately and successfully carry out the tasks involved in the job description, that is the perfect match for you? Then, come and apply for the “Strategy and Communication Experience Team Member” position. While you await news from us, we would like to share a playlist with you to help you enjoy your time. https://open.spotify.com/playlist/1Zx2if289cAz4WClmUvsL5?si=b48f678f66424584 “This is Allianz, life is quite different here!” #TutkuylaYürüyenlerinYolu #LetsCareForTomorrow #AllianzTürkiye "Please find the clarification text about the processing of your personal data within the scope of the GDPR in the link below." https://www.allianz.com.tr/tr_TR/faydali-bilgiler-ve-linkler/is-basvurulari-kapsaminda-iletilen-kisisel-verilerin-islenmesi-hakkinda-aydinlatma.html