About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.

For more information, please visit www.fwd.com

Job Purpose

Access and approve claim applications to deliver the claim approval with the service level agreement. Review and consider each claim request for the condition of claimant with respect to the possibility of loss and preexisting of impairment , assess the indemnity or exclusion condition , and calculate for claim benefit reimbursement per the coverage limit of each policy.

Key Responsibilities

• Assess and approves wit respect to new incontestable health and accident claim cases regarding the given authority.

• Facilitate the recommendation to higher authority assessor.

• Captures the claim information and benefit payment into the system as required to ensure the accurate payment to the claimant.

• Monitor and take action on self pending of claim ever 15 days.

• Participate into system and process improvement or other assignments from managers to deliver results as expected with the timeline.

• Make commitment of personal development plan and deliver as promised.

• Engage with the company activities and contributes as a good team player to deliver the highest team performance.