About the Job

At Allianz Partners, we care for all the things that make you, you. We offer a place where you feel like you belong, where learning never stops, and where you can grow new skills and explore exciting possibilities. Your curiosity will thrive as you help transform an industry. When life twists, there's flexibility for balance and the support you need. Share your ideas, give back, and feel proud to be part of a company doing work that matters. Let's care for everyone's tomorrow to create a better future together.

Your Job Responsibilities

As an International Health Insurance Consultant in Customer Support or the Helpline department, your responsibilities include:

Providing Assistance: Offer support and guidance to customers regarding their international health insurance policies, answering queries, explaining coverage details, and helping them understand their benefits.
Claim Assistance: Assist customers in understanding the claims process, help with claim submissions, and follow up on the status of claims, coordinating with relevant departments for timely resolution.
Policy Inquiries: Address customer inquiries related to policy details, terms and conditions, coverage limitations, and exclusions, providing accurate information and clarifying doubts.
Troubleshooting: Resolve issues or challenges customers encounter with their policies, coordinating with other departments or escalating complex issues for investigation.
Upgrades and Modifications: Assist customers wishing to make changes to their policies, ensuring accurate processing and timely updates.
Complaint Handling: Handle customer complaints by actively listening, empathizing, and finding appropriate solutions, liaising with relevant teams to address concerns effectively.
Documentation and Record-Keeping: Maintain accurate customer records, document interactions, and ensure confidentiality in compliance with data protection regulations.
Continuous Learning: Stay up-to-date with industry trends, policy updates, and changes in regulations to provide informed assistance.
Cross-Functional Collaboration: Collaborate with other departments to ensure effective resolution of queries, sharing feedback for process improvement.
Customer Satisfaction: Strive for excellent service, actively seek feedback, address concerns promptly, and continuously improve service delivery.

Qualifications:

Fluent/native English communication skills (TOEIC 700+, if have).
Previous experience in a customer service environment.
Excellent interpersonal and communication skills.
Strong attention to detail, with proven problem-solving and analytical skills.
Willingness and ability to work based on the Australia time zone.

Key benefits/What we offer: Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.