Business Application Support Specialist for Verint OM (Operations Management) provides technical and administrational service for workforce management tool (Verint OM) and is responsible for functional support of operational teams across ING Hubs. Role ensures overall end to end software suite support.

What makes this role special is that it keeps also a direct interaction with project teams responsible for Verint OM digitalization (file uploads, email integration, API with workflow tools), custom dashboards and data analytics (reports, OM metrics) and OM/agile way of working coaches (OM behaviors, tools usage guiding principles, rituals)

Responsibilities

Support OM consultants with technical setup (business model upload and update) in Verint OM tool during and after implementation of Operations Management and automation projects.
Manage users access rights for the Verint OM application (new joiners, movers, leavers).
Test and document installation of application upgrades and hot fixes provided by vendor application support team, raise technical incidents and improvement ideas on vendor portal.
Manage functional and technical data within selected solution (security settings, archiving, integration mappings, file imports, skill matrices, team assignments, screens configuration).
Draft technical documentation for application features in cooperation with Verint provider and asset owner, provide a guidance and data analyses support for users in operational teams.
Collaborate with stakeholders such as team members, management, IT support (including software supplier located in UK), other application support teams (source systems).

We are looking for someone who ideally has:

Experience with Application(s) support on global systems.
English - advanced (C1), written and spoken is a must
3+ years of experience in IT Support role (Call Centrum and/or Customer support experience will not cover expected needs)
Advanced understanding of Microsoft 365 (Excel, Word)
Process management knowledge
Experience with support of integrated software mapped to various data sources.
Experience with IT systems implementation preferably in workforce management area.
Persuasive with details and facts and strong communication skills towards Stakeholders

Wage (gross)From 1.870 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

You build your own working day - flexible working hours and work from home
Daily working time: 7hrs 45min instead of standard 8hrs
Daily refreshments - coffee, fruits, drinks
Fully equipped gym accessible 24 hours / 7 days per week
Game room with unlimited access
Modern designed coffee corner and terrace with the grill spot

WellbeING

Sick leave compensation: up to 80% of the monthly salary
Life insurance contribution: up to 22,14 EUR/per month
3rd pillar contribution: up to 3% from your monthly salary
24/7 external mental health support
Learning opportunities: internal and external learning programs
Regular teambuildings, social events and communities

YOU/family/friends time

Extra 3 PERSONAL days per year
Extra vacation days: up to 10 extra days/per year
We welcome your ING-positive friends: referrals starting from 1000 EUR
150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

Yearly bonus based on your performance and company’s results
Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
Home office contribution: 20 EUR/per month
Discounts from our and your favorite stores: up to 30%
Warm welcome package for your fresh start
Pet friendly office

Other Benefits

Unique position within the organization allowing to work with strategic workforce management tool across ING Hubs globally.
Fostering technical and analytical knowledge through high range of complex banking services.
Professional growth in application support field across different scalable processes.
Working in agile environment within international and stable financial institution.
Supportive colleagues who will help with the adaptation to new environment.
Be a part of self-steering team working in an agile environment.