About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.

For more information, please visit www.fwd.com

In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.

If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.

PURPOSE

This role will be responsible to support policy servicing transactions for individual life insurance, which includes ensuring good quality of processing and meeting our target turnaround time, complying to risk control mechanisms and delivering remarkable service experience to our customers and intermediaries.

KEY ACCOUNTABILITIES

• Support day to day life policy servicing operations by ensuring that service requests and transactions are processed accurately and timely.
• Comply with relevant regulations, company guidelines and internal procedures.
• Work with the team to ensure that the team’s key performance objectives are achieved and able to meet individual productivity targets.
• Support process improvement by identify opportunity to improve operations efficiency and work with the functional lead to streamline the processes.
• Handle customers’ and intermediaries’ enquiries, feedbacks and complaints, and provide service recovery.
• Review the root cause of any system issues and work with IT and other stakeholders to fix the issues.
• Involved in new product launches and system enhancements discussions
• Participate in user acceptance testing
• Support the company’s initiatives in achieving its financial goals and objectives
•  Support other ad hoc tasks and projects assigned

QUALIFICATIONS / EXPERIENCE

• Diploma or Degree holder
• At least 4 years of experience in life insurance operations, in particularly policy servicing
• Possess relevant insurance certificates such as M5, M8, M9, HI, PGI and BCP will be preferred

KNOWLEDGE & TECHNICAL SKILLS

• Good knowledge in life, health and investment linked insurance.
• Familiar with insurance and investment linked guidelines.
• Good verbal and written communication skills.
• A team player
• Good time management and prioritisation skills
• Proficiency in MS Office skills
• Experience in Life Asia will be preferred.