Job Descriptions Credit Monitoring - Partner with policyholders on achieving the best outcome to minimize overdues and losses. - To work with our policyholders on rescheduling, cease shipment, debt recovery and legal action for buyers that have defaulted. - Provide sound collection strategy and litigation advice. - Analyze, initiate, monitor and decide on orientation of a case in amicable, legal and insolvency stages domestic or international. - Prompt follow up action on all the scheduled repayment dates and file progress. 

Initial Claim Review - To perform the initial document checks when policyholders file a formal claim. - To perform an initial review of the claims. - To liaise with Account Management, Broker and Policyholders on any outstanding documents and clarification on any discrepancies. - To work with the claims team on the transfer of file for claim approval and payment.

System and Reporting - To ensure all the necessary reporting are prepared and submitted in accordance to the deadlines. - Ensure action and tasks are properly registered and updated in the system.

Job Requirements

- Minimum 4-6 years experience in B2B collection, preferably in an international and credit insurance context. - Experience in a client-facing position, a previous Account Management position is an asset. - Claims and collection background or experience equivalent. - Work experience in an international environment. - Language skills: fluent in English and Mandarin Chinese      - Interpersonal skills : build and maintain relationship with Credit Insurance and collection customers - Customer skills: ability to anticipate clients needs, improve service and satisfaction