Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are looking for a high-achieving, thorough, and experienced professional to fill our open insurance claims manager role. Our ideal candidate is a motivated collaborator with a track record of success in the insurance industry and effectively manages a multifaceted team.

Bring your expert-level knowledge, communication skills, and positive attitude to day-to-day problem-solving, and we’ll provide you with continued education and advancement opportunities.

Responsibilities:

Develop and implement claims management processes and procedures to ensure efficient and effective claims handling
Manage the claims team to ensure that claims are processed accurately and efficiently
Ensure that claims are handled in accordance with company policies and procedures
Monitor claims trends and identify areas for improvement
Work with other departments to ensure that claims are handled in a timely and efficient manner
Provide training and support to claims staff to ensure that they have the necessary skills and knowledge to handle claims effectively
Ensure that claims are processed in compliance with regulatory requirements
Develop and maintain relationships with key stakeholders, including customers, brokers, and reinsurers
Ensure that claims data is accurate and up-to-date
Manage claims budgets and expenses

Experience

Degree holder
At least 8 years of experience in claims management in the insurance industry
Strong knowledge of claims management processes and procedures
Excellent communication and interpersonal skills
Strong leadership and management skills
Strong knowledge in life & health insurance
Good understanding on regulatory related to claims management

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.