About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

Assistant Manager, Housekeeping

You will assist to lead the housekeeping operations in our Serviced Residence and create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide them with a sense of home away from home. You will work together with Guest Service, Engineering and Security Departments and report to the Manager, Housekeeping.

Responsibilities

You will:

• Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
• Review and implement the standard operating procedures (SOPs) and corporate standard and guidelines, ensuring that the department adheres to them
• Comply and maintain service and product audit by Global Operations
• Ensure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectiveness
• Evaluate employee performance and work with the Human Resource Team to provide staffing recommendations
• Promote teamwork and quality service within the team and coordination with the other departments
• Manage the expenses of the department and prepare the annual departmental operating budget and finance
• Oversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilities
• Manage horticultural, pest control and waste management activities in the service apartment
• Review and follow up on residents’ feedback and satisfaction scores to improve quality and standards
• Suggest innovative methods to mitigate issues and improve residents’ experiences
• Assume other responsibilities as designated by the Manager, Housekeeping

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.