Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for a highly-driven and motivated Rider Acquisitions and Operations Coordinator for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you! The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

About the job:

This role will be based in Singapore and will report to the Operations Manager. As a Rider Acquisitions and Operations Coordinator, your primary responsibility will be to drive rider acquisition and retention efforts, ensuring a steady pipeline of delivery partners to support operational growth. While fleet management and customer service remain essential aspects of the role, a greater focus will be placed on proactive recruitment, sales, and relationship-building with potential and existing riders.

Must be available to work weekends and at different locations in Singapore. Hours may vary.

Qualifications

Rider Acquisition & Business Development

Introduce the company’s services to potential riders over the phone or in person
Maintain consistency in quality of calls and service standards
Commit to departmental and individual sales targets assigned
Develop and execute recruitment strategies to acquire new riders through direct outreach, partnerships, and on-ground engagement initiatives
Gather market insights on deals to target in the space
Proactively identify potential rider segments and build collaborative relationships with them
Conduct onboarding sessions and ensure a seamless activation process for new riders
Engage with community groups, job fairs, and external partners to increase rider sign-ups
Track, analyze, and report rider acquisition metrics, optimizing strategies for maximum efficiency
Work closely with engagement and operations teams to improve recruitment campaigns

Fleet Operations & Rider Engagement

Support daily operations within the rider hub to enhance operational efficiency
Monitor inventory levels for fleet equipment and report issues to HQ
Maintain strong relationships with active riders
Identify high-performing riders and explore incentive programs to boost engagement and loyalty

Additional Information

Diploma/Bachelor’s Degree, preferably in Business, Sales, Marketing
Strong interpersonal and negotiation skills with the ability to persuade and build relationships
Comfortable working in a fast-paced, dynamic environment with shift flexibility, including weekends and public holidays
Self-motivated, proactive, and results-driven with a passion for recruitment and engagement
Strong analytical skills to track and improve rider acquisition efforts
Strong Excel and data management skills; SQL is a plus

If you are a dynamic and driven individual with a knack for sales and operations, join us and be a key part of our growth journey!