Job Description:

Responsibilities :

As L2 support, the focus of the job scope is to ensure stable production environment.  Analyse issues encountered by users and provide viable workaround, if any.  Scan through application log files to debug the issue encountered.  Escalate issues with no viable workarounds following SOP.  Document, replicate a production issue with L3 support team, and follow up with L3 team for a permanent fix.  Work with other teams, internally to Envision, or with other vendors, even with client parties, to resolve issues according to SLA  With guidance from Ops lead and L3 support, deploy application fixes into production.  Follow up with L3 support, other vendors, even client parties, to find root cause of certain issue, and document in given template

Requirement:

Must Have  3+ years as software engineer, with at least 2+ years in maintenance role  Understand Containerized software deployment pattern (e.g. Kubernetes)  Basic Java, Javascript, Python developer skill  Understanding of shell script is required. No intense scripting but debugging existing script will be required.  Understanding of basic concept of RDBMS and TSDB  Able to analyse monitoring tools  Problem solving mindset, able to work independently with minimal supervision  Operations mindset, able to provide viable workaround and follow up with L3 for issue replication and permanent fixes  Able to follow standard operating procedure (SOP) and trouble shooting guide, to debug production issues and deploy issue fixes into production. Good to have  Good communication skills, able to handle client comments and internal comments  Documenting issue workaround/resolution and contribute to operations knowledge base  Basic understanding of cyber security is a bonus  Basic understanding of ITIL guidelines is a bonus

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