JOB SUMMARY

• Standard Chartered is investing significantly in digital transformation to improve our productivity, client and employee experience and creating capacity to reinvest in incremental growth activities.  The Pan-Bank ISO20022 Programme which addresses the new global standard for High Value (HVPS) and Cross Border Payments (CBPR+) messaging.  A new common language is being implemented for low value domestic schemes globally issued by the International Standards Organisation “ISO”.  The programme is focussed on upgrading existing message gateways, downstream systems and define the channel and preferred messaging format received through SWIFT transaction Management Platform in line with the “Society for Worldwide International Financial Telecommunications (SWIFT) programme to adopt the ISO 20022 standards. 
• The role reports to the Programme Director Payments Transformation and will be Responsible to lead the Change Management workstream for the ISO20022 Pan-Bank Program. This individual will ensure all the Change management Strategy, Plans and communications channels are in place and effective to allow for technical, operational and client readiness in each country.  Working with Global Product, Operations, Client Services Teams, Technology and country change teams to ensure seamless transition to ISO20022 compliance.           

RESPONSIBILITIES

• Apply a structured methodology and lead change management activities
• Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by the Programme
• Ensure the design, development, delivery and management of key Programme communications.
• Coordination of business change plans into a consolidated Pan-Bank ISO Programme communication plan
• Ensure the change management activities are incorporated into the overall delivery plan
• Create the central knowledge repository for Programme communication artefacts for Group, Risk, Regulator and senior stakeholder communications 
• Ensure consistent, timely and accurate stakeholder communication and information flows.
• Quality assurance of change deliverables produced by the workstreams in order to ensure consistency (e.g. change impact assessment, business readiness assessments, training plans, etc.) across the programme.

• Work with Business, product and operational teams to ensure complete and accurate training needs analysis
• Coordinate and facilitate the retrospectives and lessons learnt for each go-live, ensuring feedack to the Programme and wider CIB change community  
• Define and measure the Programme success metrics and monitor change progress
• Manage the Programme change control process, ensuring impacts are documented and communicated with all key stakeholders
• Key Stakeholders
• Programme Director Payments Transformation
• Head of Cash Strategy & Delivery
• Head of Product Development Cash
• CIO’s for Cash, Trade, FM, DCS, WRB
• Head of TB Transformation & Change Delivery
• COO TB & NNM
• Country Product heads
• ISO heads for FM, DCDA, FCSO, WRB & Cash & Trade 

Our Ideal Candidate

• 15+ years of change management experience, ideally within the banking or global financial sector, developing e2e change management plans across multiple businesses, support functions..
• Exemplary integrity, ethics, independence, and resilience  
• Personal authority, with proven ability to establish relationships and provide direction at senior management levels  
• Ability to collaborate and work dynamically across a broad range of stakeholders, functions, and borders
• Strong people leadership skills with the ability to lead a cross-border, multi-functional team  
• Strong management qualities, interpersonal skills and multi-cultural awareness and sensitivity 
• Ability to manage geographically dispersed and highly varied client and stakeholder base

• Interpersonal skills in networking, influencing and decision taking
• Good presentation, time management, negotiation and influencing skills
• Excellent written & oral communication skills 
• Can work independently to strict timeframes
• Focused, organised and results-oriented
• Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda
• Assertive, tenacious, and willing to challenge when required
• Educated to degree level or equivalent experience 
• Languages; Business Language
• Change Management Certifications, Prosci, Kotter, ADKAR etc
• Project management, SAFe, Agile, Waterfall, PMP, PRINCE2 etc
• Tools. Jira, ADO, Confluence, ServiceNow

Role Specific Technical Competencies

• Programme Management (Agile & Classic)
• Change Management Methodologies
• Communication plans
• Training Needs Analysis
• Risk Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers