Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are looking for a Performance Metric Analyst to join our team and evaluate how our company operates in order to provide recommendations on how we can improve efficiency and effectiveness across our organization. Operations Analyst responsibilities include reviewing current policies and operating procedures, developing changes to enhance efficiency and working with our managers to implement new policies and procedures as needed.

Operations Analyst responsibilities include reviewing current policies and operating procedures, developing changes to enhance efficiency and working with our managers to implement new policies and procedures as needed.

Responsibilities:

Document findings, prepare reports and make recommendations
Develop new processes and procedures to enhance operations
Work with managers and employees to implement changes
Train employees to use new systems or follow new policies
Determine the effectiveness of new processes

Experience

Proven work experience as an Operations Analyst or similar role
Excellent communication skills, both verbal and written
Consulting and project management expertise
Strong analytical and problem-solving skills
Degree in Business Administration or equivalent is preferred
Knowledge of insurance, finance and related industries
Experience using statistical and database software
Good in MS Office tools
Familiarity with MS Visio

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.