About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

Job Title – Chief lyf Guard

The Chief lyf Guard is responsible for managing the lyf Guard team, in addition to performing the role of a lyf Guard. He/she is a multi-faceted Community Manager leader, who revels in creating an inclusive and collaborative community at lyf.

(A Chief lyf Guard can be referenced to Guest Services Manager roles at current Ascott Properties, and Community Manager roles at co-working and co-living companies).

Major duties & responsibilities:

Take care of all lyf residents without imposing themselves by:

Assisting lyf residents with their check-in

Encouraging lyf residents to download the lyf app to explore and interact with the lyf community

Exploring the various functions of the lyf app with lyf residents

Handling any lyf resident queries

Conducting tours for lyf residents, business partners, etc.

Receiving and conveying messages to lyf residents promptly

Ensure operational efficiency by:

Tracking room availability

Ensuring that processes carried out adheres to corporate guidelines

Performing bookkeeping activities whenever necessary

Doing regular rounds to ensure cleanliness of property

Handling walk-ins, emails and phone enquiries.

Carrying out light housekeeping/engineering duties and liaising with external vendors for cleaning and maintenance

Reviewing the job scope of the lyf Guard team and making improvements to improve efficiency

Ensuring compliance of procedures and processes by the lyf Guard team

Ensuring all lyf resident registrations and documents are complete and data quality obtained is accurate

Ensuring that cash advance/refunds or cash received upon check out are handled properly by lyf Guards

Ensuring all lyf resident refunds are submitted to Finance on a timely basis

Create an inclusive and collaborative community by:

Tracking lyf resident preferences

Assisting the Ambassador of Buzz (AOB) to:

- Execute community initiatives designed to create connections between residents

- Supervise events for compliance with house rules and intercede or escalate issues as they arise

Solving member related issues to ensure a cohesive community and to manage member expectations

Assisting the AOB in curating the events calendar for lyf residents

Proactively interacting with lyf residents and provide constructive recommendations to enhance their stay experience

Acting as the point of contact for any feedback/complaints by lyf residents 

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.