Responsibilities 

• Leads the design of complex, innovative, and strategic solutions that address unique customer challenges and align with the organization's long-term goals.

• Fosters deep and strategic relationships with key customers and stakeholders, acting as a trusted advisor and influencing their business decisions. 

• Collaborate with product managers and engineering teams to understand customer requirements and translate them into scalable SaaS solutions. 

• Design and architect end-to-end solutions that meet the technical, functional, and business requirements of our clients. 

• Provide technical leadership and mentorship to development teams, ensuring adherence to best practices and architectural guidelines 

• Delivers compelling presentations and engages with executive-level customers, articulating the value proposition of the organization's solutions in alignment with the customers' business goals. 

• Develops and executes strategic account plans for high-profile customers, coordinating with sales teams to ensure long-term customer satisfaction and growth. 

• Leads the design and implementation of highly intricate integrations with third-party solutions, showcasing the organization's ability to seamlessly connect diverse technologies. 

• Tackles intricate technical challenges and unexpected customer issues with innovative problem-solving skills, demonstrating an ability to handle complex scenarios. 

• Leads or contributes to high-impact initiatives that drive revenue growth, improve operational efficiency, or enhance customer experience. 

• Identifies potential risks associated with complex solutions and develops strategies to mitigate them, ensuring successful project outcomes. 

• Organizes innovation workshops to explore new ways to address customer challenges and create novel solutions. 

• Acts as a mentor to junior team members, guiding their professional growth, sharing deep product and domain expertise, and promoting a culture of excellence and continuous improvement. 

Education & Experience Recommended 

• Bachelor's degree in computer science, Engineering, or related field; advanced degree preferred. 

• Proven experience (6 years) working as a Solutions Architect or similar role in the SaaS industry. 

• Strong understanding of cloud-based architectures, particularly AWS/Azure/GCP. 

• Proficiency in designing and implementing microservices-based architectures. 

• Hands-on experience with containerization technologies such as Docker and orchestration tools like Kubernetes. 

• Language fluency in Arabic and English

Knowledge & Skills 

• Amazon Web Services 

• Digital Employee Experience

• IT Services Management (ITSM)

• Microsoft Azure  

• Data Science & Analytics

• Google Cloud (GCP) 

• Application Programming Interface (API) 

• Cloud Services 

• Customer Success Management 

• IT Infrastructure 

• Request For Proposal 

• Sales Process 

• Sales Prospecting 

• Software As A Service (SaaS) 

Nice to Have 

• Relevant certifications such as AWS Certified Solutions Architect, Azure Solutions Architect, or Google Cloud Professional Architect. 

• Experience with DevOps practices and tools for CI/CD pipelines. 

• Familiarity with Agile development methodologies. 

Disclaimer 

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.