ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

The Business Analyst will work dedicated for Wholesale Banking and Generic Services IT area. The portfolio contains applications and systems thar support flows from collections , trade finance, garnishments and identity and access management business lines. The business analyst will work together with business team/stakeholders, programmers, infrastructure team, 2nd line support team. All solutions are developed in collaboration with external vendors. The Business Analyst will be responsible for analyzing business requests and investigating incidents from IT perspective.

Your day today

• Collaborates with programmers, testers, other development teams and business users;

• Accurately and concisely articulate issues, questions, recommendations to stakeholders, team members, and management. Proactively identify issues and concerns;

• The entire development activity has 2 main processes: Change Management Process and Incident Management Process;

• Learn and understand about existing functionalities already implemented;

• Refine requirements and translate them into conceptual models/functional specifications based on the input of stakeholders;

• Challenge the business requirements, if needed, being ready to explain different approaches of the proposed solution;

• Provide ongoing support to Dev Team (3rd party provider) during development phase;

• Help create Test plan and design Test cases;

• Participate on UAT phase (User Acceptance Testing) together with stakeholders and the teams involved in order to offer support based on developed functionalities;

• Report on the process and communication to stakeholders;

• Follow Agile Way of Working principles on day to day business having an open mindset;

• Act as a 3rd line support investigation for Incidents and bugs;

• Report or escalate if needed and trace all discovered errors/bugs, taking into consideration incident criticality and SLA;

• Provide support for production incidents (as 3rd line support);

• Provide necessary documentation for application lifecycle;

What you bring to the team

• University degree in Computer Science or other related fields preferred; equivalent experience will be considered;

• 3+ years of proven experience in the role of Business Analyst, System Analyst, IT Analyst;

• Practical in depth IT related knowledge working with Oracle, PL/SQL;

• Experience working with Oracle Business Intelligence Enterprise Edition (OBIEE);

• Strong understanding of ETL, database design;

• Experienced in understanding business terms, understanding of the importance of definitions and meaning of words;

• Strong knowledge of SQL;

• Excellent communication and mentoring skills;

• Autonomous in executing tasks, preparation of advice, and decision making about the analysis approaches;

• Persistent – you deal with conflicts of interest and obtain a good and acceptable end solution;

• Communicative and persuasive – you can document in a comprehensive way to non-IT colleagues the decisions taken;

Nice to have

• Knowledge of banking processes and products is a plus;

• Experienced in agile way of working;

• Knowledge of and experience acting within business area of financial institutions and within data management organizations;

• Experience as Senior Business Analyst, Solution Designer.

What we offer

• Impactful work in a fun and collaborative environment;

• Open-concept offices designed for both team work and relaxation;

• Corporate events and social gatherings;

• Hybrid way of working with flexible working schedule and short week options;

• Monthly budget on Benefit platform;

• Extra annual leave days depending on the total length of working experience;

• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications;

• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments;

• Context to make an impact through Sustainability and Corporate Social Responsibility projects.