Purpose Intro

DB Global Technology is Deutsche Bank’s technology centre in Central and Eastern Europe. Since its set-up in 2013, Bucharest Technology Centre (BEX) has constantly proven its capacity to deliver global technology products and services, playing a dynamic role in the Bank’s technology transformation.

We have a robust, hands-on engineering culture dedicated to continuous learning, knowledge-sharing, technical skill development and networking. We are an essential part of the Bank’s technology platform and develop applications for many important business areas.

Role Intro

Technology underpins our entire business. Our Technology, Data and Innovation (TDI) strategy is focused on strengthening engineering expertise, introducing an agile delivery model, as well as modernizing the bank's IT infrastructure.  We continue to invest and build a team of visionary tech talent, providing you with the training, freedom and opportunity to do pioneering work.  As an Support Engineer you will support Enterprise Data Services (EDS) Prod environment to satisfy complex and diverse business goals.  You will engage and partner with the business whilst working within a broader creative, collaborative and innovative team, with a strong desire to make an impact.

Enterprise Data Services (EDS) is the technology offers enterprise-wide platform to exchange data between producer and consumer. partner to the IB divisions of the bank. This includes definition of data strategy and provision of solutions to allow data exchange between various producers and consumers of the bank.

You will work as part of a Prod support team. You will bring an innovative approach to application/infra support, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees support function as team activity, with a predisposition to debug issues and creating a supportive, collaborative environment. You will be ready to contribute to all stages of support, from initial analysis right through to permanent fix.

Responsibilities

• Regional accountability for Prod support services across the application portfolio, strategic thinker and contribute in Prod support activities.
• Manage major incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Build up subject matter expertise on the applications being supported including business flows, the architecture of the application, and the hardware configuration. Build and maintain effective and productive relationships with the Business stakeholders, engineering colleagues, vendor teams, and infrastructure.
• Ensure incidents and service requests are resolved to the best of Level 2's (L2) ability and ensure any escalations to Level 3 (L3) are kept to an absolute minimum, drive root cause investigations to provide the relevant feedback into Incident, Problem, and Change management processes
• Provide technical and thought leadership to the team in the context of incident and service request management, ensure adequate monitoring to ensure application Service Level Agreements (SLA)/Key Performance Indicators (KPI) and maximum application availability (uptime) are achieved.
• Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and ensure the production NFRs (production readiness criteria) are included/considered. Helping knowledge management ensuring support runbooks and knowledge articles are kept up to date. Help to drive a pro-active and predictive approach to support within the team adapting to SRE techniques.

Skills

• Experience in ETL design tools (Pentaho) in a Big Data environment.

• Experience in working with relational database management systems. Knowledge of how to navigate and troubleshoot issues on these systems and technologies (for technical thought leadership), experience of using monitoring and scheduling tools such as Geneos, Netcool, Control-M and/or Autosys.
• Scripting experience in Python/Shell.
• Proficient at using Service Management tools (e.g., ServiceNow, JIRA, etc.) and service monitoring tools.
• Advantageous: Data transformation/dataflow processing (any Big Data technologies may suffice), Cloud platform, and observability tools/techniques, SRE framework. DevOps qualification and experience of design and implementation of DevOps to enable the scale, predictable, and seamless promotion of deliveries into a user environment, exposure to any cloud hosted solution and monitoring solutions, exposure to BFSI domain/IB Captive setup.

Well-being & Benefits

Emotionally and mentally balanced:

• Empowering managers who value your ideas and decisions. Show your positive attitude, determination, and open-mindedness.
• A professional, passionate, and fun workplace with flexible Work from Home options.
• A modern office with fun and relaxing areas to boost creativity.
• Continuous learning culture with coaching and support from team experts.

Physically thriving:

• Private healthcare and life insurance with premium benefits for you and discounts for your loved ones.

Socially connected:

• Kids@TheOffice - support for unexpected events requiring you to care for your kids during work hours.
• Enjoy retailer discounts, cultural and CSR activities, employee sport clubs, workshops, and more.

Financially secure:

• Competitive income, performance-based promotions, and a sense of purpose.
• 24 days holiday, loyalty days, and bank holidays (including weekdays for weekend bank holidays).

Culture Outro

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.