Job Description:

Responsibilities:

• Responsible in taking inbound/outbound calls to assist callers in their queries, questions and be able to resolve client concerns in a timely manner. 
• Display high level of Call Quality addressing customer’s needs
• Answer inbound/outbound calls in a timely and friendly manner
• Evaluate problems and complaints of the callers and provide proper solutions
• Respond to the needs of the customers and provide personalized service.

Qualifications:

• Preferably college graduate of any 4 year course

• Must have at least a year of experience in call taking and resolving client queries

• Strong Life insurance product, services and process understanding and background

• Effective communication skills

• Friendly, energetic and approachable with a natural flair for great customer service

• Can do attitude

• Attention to details

• A real team player who is keen to wear our brand with pride