Our mission as the Customer Success team is found in the name, we help our customers to successfully make use of the available analytics platforms. This can be with on-boarding, training, data or ways of working. Through our strategic delivery of data Analytics we empower and enable world-class analytics products and services for ING Analytics, our customers.

You will work with a specialized team to deliver scalable data products, and enable data availability and accessibility for ING Analytics and our customers.

Roles and responsibilities include:

• Being able to act as a project manager to deliver platform/ data / NFR deliverables for advanced analytics projects
• Strong capability in organizing and structuring
• Very Pro-active towards our internal customers as well as within our own tribe within the area of Platforms and Data
  • Contribute to Data accessibility across Analytics domains and platforms;
  • You support the Customer Success Team in the responsibility to manage the data portfolio by integrating this in your daily work and priority setting in close collaboration with Analytics tribes;
  • You have a strong drive to organize data within the Analytics domain and platforms;
  • You apply your experience in supporting building and managing the analytics products with an end-to-end mindset, including design, implementation and business operations and services.

Focus on Stakeholders

• You support offering Analytics Tribes by seamless integration into the value chain of our internal stakeholders and by connecting it with other internal and external capabilities;
• You coordinate the contribution of supporting teams (internal and external);
• You support the development, implementation and communication of the roadmap and strategy;
• You define business requirements for the development of products and services across Analytics domain;
• You have an understanding of business needs, digitization and API’s, bridging IT and business as well as an in-depth understanding of modelling

Focus on Leadership

• You have analytical skills and take decisions based on data and facts
• You can explain complex analytical solutions in an understandable way to senior stakeholders (birds-eye view)
• You are a proactive thinker
• You are creative and an out-of-the-box thinker who likes to work in a multidisciplinary team in an agile environment

About you

• Education: Master's degree preferably in science, engineering of information management

Experience:

• Experience in project management, proven delivery track record
• 5 - 10 years experience in the aforementioned subject areas
• Solid background in data management and analytics
• Nice to have: Solid background in a banking business domain; Retail Banking, Wholesale Banking or COO
• Nice to have: knowledge of google cloud platform, preferably worked with it

Skills:

• Strong communication skills with the ability to interact, influence and persuade a broad set of (senior) stakeholders
• Strong organization and project management skills
• Cultural and organizational sensitivity developed through prior experiences

Competencies:

• Demonstrated track record of getting things done in a complex environment
• You have a pro-active and can-do attitude (self-steering)
• You are comfortable in building relationships in and outside of ING Analytics
• Willingness to learn: open to feedback, develops on the technical and the interpersonal level
• Always thinking a step ahead and never satisfied with the status quo
• You embrace challenges in a fast-changing and complex environment
• You react in a timely and effective manner (flexible) to unforeseen complications/requests while keeping a positive attitude.  Result/deliverables driven by being able to set the right priorities
• Excellent written and verbal communications skills in English