KEY RESPONSIBILITIES  

Strategy

• Ensure compliance to DOI and ensure to update DOI timely / prior to implementation of change.

• Work with the team to contribute in the improvement of customer service standards.

Business

• Timely escalation of client complaints within TAT

• Ensure that all service levels and productivity standards of the Bank are met.

Processes

Pre-Settlement                

• Sort / arrange new trade instructions and other outstanding trades of custody accounts and make the necessary follow-up on outstanding failed trades            

• Pre-match trade instructions received with various counterparties immediately upon receipt thereof (usually done at T+2) of custody accounts and informs clients of missing instructions via telephone, fax or SWIFT            

• Ascertain that Funding Staff is informed of new FX instructions                  

• Check sufficiency of holdings via SECCURE                   

• In-charge of PDTC interface of transactions value tomorrow            

• Manual Affirmation of trades in SECCURE            

• Coordinate with the Settlement & Funding team on any late instructions or failing trades that will suddenly settle.            

Settlement                

• In-charge of dispatch / release of Delivery/Receipt trade documents and ensures:

  • MC is paid out to counterparty for receipt transaction              

  • Receipt of MC debit authority from counterparty for delivery transaction             

  • Receipt of Buy / Sell Invoice for against payment transactions.            

  • Receipt BSRD (for receipt trades) / delivery BSRD (for sell trades) for free of payment transactions.            

Post Settlement (End-of-Day)                

• In-charge of Daily failed trade advice to clients            

• SWIFT MT548 advice for unsettled trades            

• Problem notification via SWIFT MT548 / MT599 and via telephone or fax, when necessary.        

• Prepare internal, regulatory & clients' reports; e.g. CTR, Failed Trades, Liquidity Reports, Projected Balance, Settled Trades, AML, etc.            

People & Talent 

• Ensure processing of tasks identified in the cross-training and relief arrangement for Custody Ops.

• Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.

Risk Management

• Promptly report OR issues and losses to Custody Ops Head and BRM.

• Ensure prompt implementation and resolution of identified issues.  

• To adhere to the agreed KCSA/CST plans and approach.

• To maintain proper record keeping on all KCSA/CST related activities.

• Ensure compliance to records management policy and observe systematic filing of records.

• Contribute to the effectiveness of the department’s BCP, actively participate in the BCP testing providing timely feedback on BCP matters, make themselves available during contingency situations. Should be fully conversant and knowledgeable of the most updated BCP and keeps a copy of the departments call tree readily accessible at his/her place of residence.

Governance 

• Ensure practices within the unit comply with all internal policies, regulatory requirements compliance procedure and processes and local statutes.

• Ensure that appropriate local procedures and internal controls that interpret the Group Policy and Standards and the local law and regulations of Money Laundering Prevention are documented, implemented, maintained and monitored.

• Ensure compliance with Bank’s policy including but not limited to Group and Local Code of Conduct, Health and Safety, Diversity and Inclusion and escalate to management any policy breaches for appropriate decision/handling.

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

• Custody Operations Head - Periodic direction and reports

• Settlements Lead - Operational direction and reports

• Client Solutions Head - Client Service Reports

• BSRD Officer - Settlement Reports

• Cash Management - MC Processing and Fund Transfer DAUE Lines

• Financial Markets Front and Back Office - FX Transaction

• Credit Operations - Client and Broker Limits

• Customer Service - Client Inquiries

External

• Customer - Inquiries / Requests / Complaints

• Industry Counterparts - Liaison and common problems

• Brokers    - Trade Settlement

• Securities Clearing Corp of the Phils. - Trade Settlement

• Philippine Depository & Trust Corp. - Trade Settlement

Our Ideal Candidate

• Has a Bachelor's Degree in Business/ Finance/ Accounting/ Economics or other related fields

• Has at least 2 years in Custody Settlements Operations, preferably gained from a large scale bank

• Has good knowledge and experience with financial markets and trade life cycle

• Has strong analytical and problem-solving skills 

• Has good attention to details

• Proficient in MS Applications

• Has effective communication skills 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.