The opportunity

The Operations Metrics and Reporting Specialist will take the lead on the overall metrics and data management which may include budget and expenses in Operations. The role will be responsible in monitoring each Value Stream's performance against their target SLAs on a regular basis by using database tools and other software that are essential for data analysis and reports generation. The individual will act as an internal client interface for data gathering requirements and will ensure that the data development would result to valid and accurate output. The individual will help drive critical business decisions and provide data-driven insights and perspectives to existing processes in Operations by analyzing operations metrics, designing reports, and applying appropriate analytical methods from descriptive to predictive analytics. The individual will work closely with cross-functional stakeholders including Operations, Finance, Marketing, Information Technology, and other business units relevant to the delivery of the initiative.

Responsibilities:

• Responsible for the development and maintenance of reports and dashboards for Operations Metrics both for local and regional requirements.
• Generate, collate, and provide meaningful analysis and reports used in decision-making and issue them out on a timely manner.
• Identify gaps in the existing metrics and lead the review and recalibration in terms of logic, calculation, and automation.
• Perform data analysis using digital competencies tools such as PowerBI and Microsoft Excel while ensuring alignment with data governance model.
• Preparation of the monthly expense/financial and budget analysis for Operations.
• Perform other functions as may be assigned.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor's Degree in a numerate discipline e.g. Actuarial Science, Mathematics, Statistics, Engineering, Computer Science, Data Science, or similar courses
• At least 5 years of work-related experience gained from an insurance or financial sector, or from digital performance analytics-related fields
• Highly proficient in Microsoft Excel, PowerBI, and with sound knowledge of programming in SQL or other programming experience
• Experience in reporting tools and methodologies is an advantage
• Familiarity on operations metrics is an advantage
• Immense attention to detail regarding all aspects of data management
• Articulate, with excellent oral and written communication skills. Adaptable and is able to interact and build strong relationships with people from a diverse range of background
• Fast learner with a willing attitude, with strong analytical skills and a passion for data
• Self-starter with excellent organizational and time-management skills to meet project deliverables and tight deadlines

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.
• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.
• Continuous innovationWe invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.
• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.