Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

Our ServiceNow team is focused on creating service solutions on the platform for our Manulife partners across the globe.  As part of the ServiceNow Enhancements Analysis team, the successful candidate will collaborate with customers and technology experts to enable automation and digital delivery in managing and fulfilling service requests.  You will be working in a fast-paced and dynamic environment, where we provide a continuous flow of delivery.  You will be able to see the results of your efforts quickly and regularly, and work with lean and nimble processes.

Key Responsibilities:

• Collaborate with various customers to elicit, understand, and capture requirements for ServiceNow technology solutions.
• Identify and clarify the needs of the requestor or requesting group and translate them into ServiceNow solution requirements.
• Document, communicate, and manage, solution requirements that meet the requestor’s needs. 
• Gather information using a variety of analysis techniques – such as workshops, interviewing, documentation analysis, etc.
• Model solution requirements in a variety of ways – using such methods as written text, process diagrams, decision tables, or other models.
• Ensure that all solution stakeholders have a clear and consistent understanding of the solution that is to be built, via effective use of meetings and communications.
• Support change management of the requirement and solution details during the solution life cycle
• Perform functional testing of simple solutions.
• Manage multiple concurrent requests effectively and efficiently.
• Support for our Developers during the build phase of the solution development.
• Support for our QA during any functional testing activity that they are performing.
• Support for the implementation activities needed to release the solution into our Production environment.
• Collaborate with geographically and culturally diverse cross-functional teams.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Mathematics, or a related field. Relevant coursework or projects are a plus.
• Strong oral and written communication skills.
• Business/System analysis experience in an IS / IT environment or comparable analysis experience.
• 1 - 3 years relevant industry experience.
• Competent at data gathering and interviewing.
• Effective analysis/problem solving skills.
• Ability to adapt quickly and easily to changes in priorities.
• Amenable to work in UP Ayala Technohub (Quezon City)
• Amenable to work on a Hybrid set-up (3x onsite per week)
• Amenable to work in any shift schedule assigned

Preferred Qualifications:

• Familiarity with the Business Analysis Body of Knowledge (BABOK) practices or ECBA designation
• ServiceNow system and/or product knowledge an asset

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.