Job Title: Client Service Analyst

Location: Manila

Corporate Title: Associate

At the heart of Deutsche Bank is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance, Lending, Trust and Agency Services, and Securities Services, as well as Risk Management for Foreign Exchange and Interest Rates.  Securities Services (SeS) provides Custody, Clearing, Settlement, and Fund Services to global Custodians, Brokers/Dealers, and Prime Brokers as well as Buy-side firms and other institutional clients.

What we’ll offer you

• Competitive Salary

• Attractive Retirement Benefit

• Medical and Life Insurance upon employment

• 15 days Annual Vacation Leaves

Your key responsibilities

• Support Client Services covering Custody and Clearing, and Fund Services across a wide client base comprising of Global Custodians, Domestic Asset Management/Fund Management Companies, Banks, etc.  

• Handle/address day to day client queries and liaise with both clients and internal stakeholders related to but not limited to clients’ transactions inquiries, Trade settlements, Cash settlements, FX, Corporate actions, KYC requirements amongst others. 

• Relationship management with clients, along with performing Accountable Client Owner (ACO) responsibilities. 

• Work with information/files received from multiple directions, and able to observe trending in the midst of the massive data pool.

• Performing KYC/Client Onboarding support to ensure timely opening of accounts, which would entail liaising with (Client Lifecycle Management) CLM and business teams, Client Outreach for KYC Periodic Reviews, and the like. The role will also require coordinating with internal stakeholders such as that from Operations and Compliance, as required from time to time.

Your skills and experience

• Bachelor's Degree in either Math, Finance, Economics, Accountancy, Business or Management Engineering, while further professional qualification or study .e.g. CFA or Master’s Degree will be an advantage.

• Experience in a Custody, Clearing, Settlement and Fund Services role with a demonstrable track record of delivery to clients in a financial services environment

• Additionally, you will need to have strong competencies in problem resolution and detail intensiveness

• You will also need to possess excellent communication skills and ability to confidently interact with a diverse set of stakeholders

How we’ll support you

• Training and development to help you excel in your career

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships, encourage high standards of conduct, and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.