Job Description:

Essential Job Functions:• Offer foundational technical support in infrastructure services, providing assistance in routine tasks.• Assist with infrastructure projects and assignments.• Participate in basic monitoring and routine troubleshooting of infrastructure systems.• Collaborate with team members to address infrastructure challenges and daily operational tasks.• Support the creation and maintenance of infrastructure documentation.• Develop and improve technical skills through on-the-job experience.• Show eagerness to learn and gain expertise in infrastructure services.• Follow established best practices and standards in infrastructure service delivery.Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience

• Typically, 1+ years of relevant work experience in a technical help desk or IT support role.

• Proficiency in ServiceNow monitoring, Incident, and Change Management.

• Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.

Other Qualifications:• An advanced degree in a relevant field is a plus• Relevant certifications such as Six Sigma, ITIL background, and other IT service management or project management certifications are an advantage.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.