Assist in the preparation of list of reopened cases, breachedcases, and CSAT comments for root cause analysis Assist in the collation and preparation of monthly QAreports Consolidation of improvement opportunities/suggestionsfrom CSAT comments Assist in the creation of Quality Framework SharePoint Site Support in the creation of presentation materials for QAtrainings and refresher sessions

 Support in the monitoring of continuous improvementprojects Assist in the creation of a CI Book of Work Dashboard