Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description

Responsible for delivering superior customer service to clients and financial advisors and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution.

Key Responsibilities

• Deliver reliable, professional, and trustworthy service to Manulife clients, fostering customer satisfaction and loyalty.
• Consistently meet quality standards to ensure a positive client experience.
• Achieve productivity targets to enhance team service levels.
• Provide prompt and effective resolutions to a variety of customer inquiries.
• Maintain a positive and collaborative attitude with both customers and colleagues.
• Aim to resolve customer issues on the first call whenever possible.
• Transform challenging scenarios into positive service experiences.
• Enhance Manulife's reputation in the marketplace.
• Demonstrate the ability to work effectively in a team environment while independently resolving issues accurately.
• Participate in ongoing training to stay informed about product updates, industry trends, and policy changes.
• Perform additional duties as assigned.

Qualifications

• Completion of post-secondary education or possession of a high school diploma.
• Experience in customer service or financial services is advantageous.
• Ability to excel in a dynamic work environment and handle multiple tasks efficiently.
• Exceptional verbal communication skills and excellent telephone etiquette.
• Proficient in multitasking.
• Adaptability and success in a fast-paced, rapidly changing call center environment.
• Proven problem-solving skills.
• Effective listening abilities.
• Demonstrated proficiency with computer systems.
• Exemplary customer service skills.
• Strong business writing skills.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.