Billing & Collection Assistant will support the account management team in all concerns related to billing and collection as part of the after sales transactions of our Distribution Channels namely Corporate Solutions (Broker and Agency), Manulife China Bank (MCBL) and Partnership and Distribution (PD).  The main accountability is to generate billings (initial, adjustment, modal, renewal, extension) for the corporate clients and exert effort to collect the payment in a timely manner. The role should also closely coordinate with the Distributors and Business Partners to be able to deliver to our service level commitments to our clients.

Position Responsibilities:

• Prepare billing statements such as Initial, Adjustment, Modal, Renewal and Extension Billing issued to Group Policy Holder.  Billing statement’s granularity is up to individual member level.
• Submit the prepared billing statements to the respective group policy holder either direct accounts or through their respective channel (Agency, Brokers, MCBL, or PD).
• Responsible on billing reconciliation with group policy holders.
• Sending of reminder notices (billing reminder and outstanding balances)
• Timely submission of request for posting of Group premium payment remittance
• Records pertinent data on collection efforts and customer financial status in database
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Provide updates to team lead on payment and system related concern/issues (if any) that needs immediate coordination with banks partners, other payment channels and to the IS team.
• Performs Group premium collection extract and Official Receipt (OR) issuance on a timely manner.
• Provide immediate resolution to client’s billing inquiries and complaints.
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Performs other related duties as assigned.

Required Qualifications:

• College graduate of any 4year course
• Preferably with 1-2 years of Billing & Collection experience
• Proficiency in MS Office notably MS Excel

Preferred Qualifications:

• Team player
• Customer service oriented
• Strong analytical skills
• Excellent communication and interpersonal skills

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.