Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for an Operational Excellence Consultant to join our Operational Excellence team at MBPS. In this role, you are expected to be involved in the design and delivery of transformative change centered around the themes of Digitization, Risk Management and Customer Centricity. Working with a broad group of professionals across the organization, the role provides process improvement expertise to support those key initiatives

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Conducting process discovery & walkthrough sessions for operational and/or support processes gathering adequate information and data to support the project objectives validating information and data used for developing project deliverables.

• Identifying process and/or performance gaps and opportunities 

• Quantifying impact of process gaps and/or performance misses and continuous improvement opportunities developing project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc. 

• Supporting the business process owners in deploying the agreed recommendations measuring and tracking benefits of OE projects 

• Build good working relationships with project stakeholders. 

• Cultivate a continuous improvement culture and critical thinking in the organization by participating in OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc. 

Note: 

This is an individual contributor role. 

Qualifications:

• Must be Bachelor's degree holder College/University graduate

• Must have 3-5 years' experience working in process or performance improvement teams, project management.

• Has experience in using Power BI, Tableau, Power Apps, Power Automate

• Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

• LEAN Six Sigma Greenbelt Trained or LEAN Six Sigma Yellowbelt Certified Training on Operational Excellence, Problem Solving, and Project Management frameworks, methodologies and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, Agile, Scrum, etc.). 

• At least 3 years' experience in managing project stakeholders, i.e., delivering formal presentations, developing status reports, facilitating project meetings, etc. 

• Familiarity with Agile Mindset & Frameworks (i.e., Scrum) 

• Strong negotiation and conflict resolution skills 

• Ability to develop high quality project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc. 

• Excellent communication skills (verbal and written) 

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM