About the role

In this opportunity as an AR Revenue Recovery Specialist I, you will

Perform an in-depth review and investigation of the possible causes for non-payment of outstanding balances that resulted to cancellation of services and/or customer’s request to cancel and not renew their contract with Thomson Reuters.
Be expected to maintain a high productivity of outbound calls.
Communicate directly to the customers via phone and/or email the ongoing status of their account, discuss concerns on the identified root cause(s) of their ageing balances and available workable solutions.
Maintain proficient knowledge of the credit & collection policies applicable per business, including the established acceptable dispute reasons/codes.
Adhere to the Compliance regulations of Thomson Reuters.
Collaborate with internal partners (Sales, Collections, Customer Service) and agree/align with the next steps to keep the customers on current standing.
Escalate as deemed necessary.
Open ticket(s) and communicate dispute issues to leadership and/or internal partners.
Identify, recommend and implement process workflow improvements, influence and coordinate with dispute processes and policies through a root cause approach (RCA).
Provide guidance and best practices to internal Thomson Reuters teams (Collections, Cash Applications, Billing, Sales, Customer Service, etc.) based on identified root causes (RCA).
Perform other ad hoc duties as assigned.
Apply company policies and procedures to resolve issues.

About You

You're a fit for the role of an AR Revenue Recovery Specialist I if your background includes:

Minimum of 3 years of collections, technical, and/or customer service experience.
Deductive logic, complex problem-solving, and excellent troubleshooting skills to formulate customer-specific solutions
Clear, concise, courteous, and professional English written and verbal communication soft skills
Exceptional customer service, organization, and time management skills
Experience supporting SAP, Salesforce.com, or other ERP and CRM systems
General experience with SOX compliance and regulations as it pertains to supported systems (preferable)
Educational requirements: Bachelor’s Degree
Flexibility to work on night shifts; or based on business needs
Applicants must be willing to work in Taguig City; hybrid set-up

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What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.