Responsibilities for this position may include but are not limited to: 

• Manage vendor relationships and resolve escalated cases related to vendors, invoices, vendor performance, etc.

• Offer expert counsel on policies and benefits when necessary, especially in the absence of vendors 

• Perform benefit and contract renewals, including performing analysis and proposing changes, to ensure they are competitive, compliant with regulations and cost-effective

• Coordinate and manage the enrollment process including the development and distribution of benefits communication

• Manage disability cases and support time and leave related activites including schedule determination and counsel

• Partner with vendors to host engaging onsite events 

• Administer payroll transfer and International Mixed Service processes to ensure seamless benefits delivery

Preferred Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field

• Experience in supporting multinational client groups 

Required Qualifications:

• Previous experience in benefits administration, HR or a related field

• Experience managing vendor relationships and resolving escalated issues

• Knowledge of relevant benefits regulations and compliance requirements

• Understanding of various employee benefits programs, including health insurance, retirement plans, and leave policies

• Strong analytical skills to evaluate benefit plans and proposals

• Must be proficient in English

• High level of accuracy and attention to detail in managing benefits data and processes.

• Ability to resolve escalated issues and conflicts related to benefits administration.

• Proactive in identifying and addressing potential issues before they escalate

• Flexible shift when required to meet business needs