About FWD Group

FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

For more information, please visit www.fwd.com

About FWD Life Philippines

FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.

For more information, please visit fwd.com.ph.

1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid-Up Capital

2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent

To deliver the desired customer experience overall management of positive claims experience journey for claimants and beneficiaries. First line of communication for Claims analyst, Distribution team, and Beneficiaries/claimants from claim notification to claim decision notice.

Key Responsibilities

1. Service Functions.

Manage the delivery of Customer Connect Services Claims related functions such as, but not limited to, claims connect email, with SMS and mobile access for the unit.
Facilitate claims handling of denial and appeal cases, and will represent claims on escalated claim case, VOC related claims, and other communication requirement to both distributors and claimants.
Manage efficiently all VIP claims coordination registration process, ensuring completion of claim requirements, status and final decision communication.
Manage customer service recovery and resolution within target TAT from all claims related customer feedback/complaints received. Escalate potential claims complaint with UW/Claims committee.

2. Documentation and Special Projects.

Provide support on an ad hoc basis preparation of admin and statistical reports, including UAT testing on claim initiatives.
Performs other responsibilities and duties periodically assigned to help meet operational related requirements.

Job Requirements:

Must be college graduate; business-related or pre-med course preferred.
With experience working in an insurance back-office claims operation is required.
Knowledgeable in Microsoft office applications.
Able to communicate effectively with all internal and external stakeholders.

Privacy Notice

Your privacy is a priority for FWD. The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.

FWD has partnered with Talocity Instasolutions Private Limited (“Talocity”) to manage the initial filtering of candidate’s profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform. The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy.

When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process. Shortlisted candidates will then be contacted by FWD for the face-to-face interview.