Job Overview

Working as an IT Operations Engineer, you’ll be managing infrastructure, operating systems,

responding to incidents, keeping the environment secure and automating repetitive tasks.

Key Responsibilities

• infrastructure management

o managing Linux and Windows environments

o proficient in the command-line (RHCSA/RHCE certification or equivalent)

• virtualization

o managing virtualized environments (VMWare)

• containerization

o docker, podman

o Kubernetes, openshift

• networking

o firewall rules

o DNS, DHCP

o network storage (NFS/NAS, SAN, CIFS/SMB)

o load balancing

• automation

o scripting knowledge to automate repetitive tasks

o building and integrating tools that will assist in improving system availability,

reliability, and performanceo utilizing CI/CD tooling to automate (Azure DevOps, Jenkins)

• configuration management

o enforcing configuration (Ansible, Puppet, Chef)

• monitoring and troubleshooting

o performance monitoring

o proactive identifying problem areas of a system, i.e. software bugs,

misconfigurations, bottlenecks

o trend analysis

• incident and problem management

o coordinating incident management and service restoration

• capacity planning

• service level management

o proactive monitoring and adherence to SLAs

o holding IT Engineering, Security and Architecture accountable for remediation of

any SLA degradation

• IT Key Controls

o ensuring that IT is ‘in CONTROL’ by holding IT groups accountable for adherence

o collating and providing necessary evidence to Auditors for these controls

• disaster recovery (DR) & business continuity planning (BCP)

o high availability and resilience patterns