Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a Middleware Operations Engineer to join our Global Operations Command Center team at MBPS. In this role, you are expected to start and stop middleware applications, servers, and services

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Performing Health Checks for all Middleware applications.
• Provide User Support Services (create and track user requests in Service NOW, Update existing Service NOW tickets, Keep Service NOW Queue Management Dashboard updated, Produce weekly status updates).d other Business Units, peers, IS Managers, Directors, and AVPs.
• Proactive ownership of incidents-issues until resolution, logging and tracking identified system problems through resolution.
• Building effective working relationships with internal and external resources, technology vendors and outsourcing service providers and Interfaces with IS groups, strategic vendor partners, an

Qualifications:

• Education: Bachelor’s Degree in Computer Science, Information Technology, or related fields

• Experience: At least 3 years of relevant experience in IT Role/Service Operations

• Work Arrangement: Full onsite

• Shift Schedule (Rotating between Mid and Night): Amenability to work on the assigned schedule including (dependent on business need)

• Basic knowledge on Monitoring, Alerting, and Observability Concepts and Technologies

• Basic Knowledge on IT Incident Management process

• Knowledge of Bash/Shell, Jython/Jacl scripting is advantage.

• Experience or familiarity with at least one of these is preferred: Service NOW,ITSM, xMatters, New Relic, Moogsoft

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.