Provides detailed and comprehensive support/expertise to 1 or more areas of business by taking on and being responsible for associated organizational/ operational/process management tasks Requires in-depth experience and a high (advanced or expert) proficiency knowledge level in several aspects of a process Closely communicate with internal stakeholders about the identified issues, exceptions and backlogs that need urgent attention, seek and follow through for resolutions in a timely manner. Understands the complex process environment to ensure maximum efficiency Delivers, within a broad and integrated environment, high-quality (custom) solutions for the processing of standard products/files. Is considered as a specialist in a number of processes/products (high risk related) and usually works on a day-to-day basis in an environment of a medium level of complexity with minimal supervision Has knowledge of the latest developments in the internal market and integrates this knowledge into day-to-day activities. Reports deviations to the appropriate person/body. Understands the mission and vision of the company and could integrate this in day-to-day activities or as input for projects. Acts in line with ING rules and policies and monitors compliance with these regulations.