In this role you will:

• Analyse customer and transaction information to assess whether alerted activity is or is not normal in the context of what is known about the customer and who they are transacting with, conducting additional background research as appropriate.
• Within the ING procedural framework, use your own judgement based on your knowledge and experience to make risk based decisions as to what is or is not normal and therefore whether to refer the alert or case for further investigation and reporting to authorities.
• Document your investigations thoroughly and according to ING standards, by recording the details of the alert, the data you have considered, the basis of your conclusion and any evidence you have gathered that supports your conclusion.

Maintain your primary focus on the quality and effectiveness of investigation, whilst also ensuring that your work is completed in a timely fashion.