Looking to make a real impact?

Join ING’s WBAA Tribe, where we explore new opportunity spaces and validate ideas for the Wholesale Bank Advanced Analytics (WBAA) Tribe. As a Hybrid UX/UI Designer & Researcher, you will play a critical role in shaping innovative concepts, running discovery workshops, and conducting research to inform product development. You’ll work hands-on with a dynamic team, crafting data-driven designs and prototypes while ensuring we’re delivering user-centric solutions.

Position Overview:

We are seeking a talented and experienced UX/UI Designer & Researcher to join the Design Chapter in Wholesale Bank Advanced Analytics (WBAA) Tribe. In this role, you will bridge the gap between user research and UI design, working in the early phases of product development. Your focus will be to identify opportunities, play a crucial role during the discovery efforts and validate assumptions through POCs, and design user-friendly interfaces that align with the bank's goals. You will collaborate with cross-functional teams, including product managers, researchers, developers, and business stakeholders, to bring concepts to life in an iterative, research-driven process. You will have the opportunity to discover the most impactful (Gen)AI opportunities for WB.

Key Responsibilities:

• Discovery & Research: Lead user research efforts, including user interviews, surveys, and usability testing, to identify pain points, opportunities, and areas for innovation within ING’s opportunity spaces.
• Opportunity Mapping: Work closely with stakeholders to map out opportunity areas, validate ideas through discovery workshops, and align design and research findings with business goals.
• Prototyping & UI Design: Create high-fidelity prototypes and UI designs in Figma to communicate design concepts, testing ideas through quick iterations to validate assumptions.
• Collaboration & Ideation: Partner with developers, product managers, and business analysts to brainstorm, conceptualize, and validate new ideas. Ensure designs are feasible, scalable, and aligned with the product strategy.
• Data-Driven Design: Leverage data, analytics, and user feedback to inform your design decisions, ensuring each iteration is based on real-world insights.
• Documentation & Communication: Document research findings, user journeys, personas, and design systems to facilitate clear communication of concepts to stakeholders and ensure consistency across designs.
• Continuous Improvement: Stay on top of industry trends, design tools, and research methods to push the boundaries of innovation in user experience and design.

About You:

You are a curious, proactive, and results-driven UX/UI Designer & Researcher with a strong passion for understanding user needs. You thrive in a fast-paced, collaborative environment and enjoy the challenge of transforming complex ideas into intuitive, user-friendly solutions. With a balance of research and design skills, you are comfortable conducting research, analyzing data, and designing prototypes that bring ideas to life.

Qualifications:

• At least 5 years of experience in UX/UI design, with a focus on research and user-centered design.
• Expertise in Figma for UI design and prototyping, with a keen eye for detail and consistency.
• Strong communication and collaboration skills, able to work closely with cross-functional teams.
• Experience in conducting user research, usability testing, and translating insights into actionable design improvements.
• Familiarity with design thinking and iterative development processes, with the ability to apply these methodologies in a discovery context.
• Ability to analyze data and metrics to inform design decisions and validate assumptions.
• A portfolio demonstrating your ability to create intuitive, user-friendly interfaces, and your research process.
• Open to feedback, eager to learn, and passionate about driving innovation in product design.

Bonus Skills:

• Experience with visual design, typography, copywriting, or illustration.
• Familiarity with AI initiatives and their application in financial services.
• A strong understanding of business analysis and product strategy.

Interested? If you're ready to join a dynamic team and make an impact on the future of banking, get in touch! Contact Orhan Sari at orhan.sari@ing.com for more information.

For more about ING, visit www.ing.nl.

Rewards & Benefits

• We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://careers.ing.com/en/benefits-NL

  The benefits of working with us at ING include:

  • A salary in the range of 4.367,65 - 7.088,63 euro's

  • 24-27 vacation days depending on contract

  • Pension scheme

  • 13th month salary

  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary

  • 8% Holiday payment

  • Personal growth and challenging work with endless possibilities

  • An informal working environment with innovative colleagues

  • Work Agile, so new ideas come to life faster

  About us

  With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.