Customer Journey Expert – Financial Health and Reporting

The opportunity

ING’s strategy is Become the #1 universal bank in the Netherlands whilst directing our growth towards building a sustainable future.

Financial Health is an important contributor to this strategy and of course key for our customers.

The Customer Insights & Connectivity (CI&C) team within Tribe Payments is responsible for Financial Health together with the colleagues of the digital channels. The CI&C team consists of 5 Customer Journey Experts that work on Reporting, Financial Health and Open banking.

This specific vacancy is focusing on Reporting and Financial Health.

Do you like a role with societal impact, where you improve customer experience, work data driven and collaborate with IT, then this might be the perfect opportunity for you!

Key Responsibilities:

As a Product Manager focusing on Financial Health and Reporting, you will play a pivotal role in driving our financial health solutions. Your responsibilities will include:

Lead the product management of our financial health solutions, ensuring they meet customer needs and business objectives.
Create and maintain a clear product roadmap that aligns with business goals and customer needs.
Prioritize and manage the product backlog using data-driven insights to ensure the most impactful features are developed.
Work closely with cross-functional teams to develop and enhance payment and transaction reporting features.
Engage with customers, architects, engineers, and other stakeholders to identify and solve key opportunities and challenges using data.
Develop features that promote financial health and enhance the customer experience.
Stay up-to-date with customer needs, market trends, and industry changes to inform product development decisions.
Manage all aspects of the product lifecycle, from ideation to launch and beyond.
Ensure the development team has clear and detailed acceptance criteria for product features.
Ensure the product is reliable and risks are managed effectively.

How to Succeed:

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious, keep learning, and take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. To succeed in this role, you should have:

Demonstrated experience as a Product Manager and/or Product Owner.
Strong background in data-driven backlog management.
In-depth knowledge of payments and transaction reporting is useful.
Fluent in English, both written and spoken.
A passion for building features that contribute to our financial health roadmap.
The ability to translate customer and engineer feedback into actionable solutions.
Knowledge and experience around tech/IT delivery.
Ability to analyze data and market trends to make informed product decisions.
Experience in guiding cross-functional teams and driving product development.
Excellent communication skills to articulate product strategy to stakeholders and team members.
Focus on understanding and addressing customer needs and pain points.

Rewards & benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING include:

A salary indication of 5.212 - 8.387 EUR based on 36 hours per week, tailored to your qualities and experience in global job grade 17
36 or 40 hour workweek
12-month contract with view to extend
Individual leave: 24+2 individual holiday days based on 36 hr workweek
Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
CSR days: up to 2 days per year to actively engage in society by volunteering
13th month salary
8% Holiday payment
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
Mobility card
Attractive pension scheme
Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button.

Please note, multiple interview steps involving various business stakeholders will be part of the selection process. You may also reach out first to the recruiter for this role at: jeroen.maassen.van.den.brink@ing.com

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Read more about that here: Working at ING Join us and apply today!