As part of the Client Experience, Insights and Development (CXID) team, the Content Designer / Information Architect will work on various types of content, menus and information structures to ensure a strong user experience. You will collaborate with product teams and UX designers to bring consistency, clarity and conciseness to the user interfaces of our internal and external platforms. You’ll apply your knowledge of how information can be best structured and categorised to improve UI navigation and overall user experience while providing guidance on improving existing menus and flows.
You will collaborate with your team members on the Content Design team to update our book of UX writing standards, which we apply to our UX writing projects to ensure consistency and compliance for our clients and end-users.
Key stakeholders
• Knowledge of information architecture principles, user interfaces and website design • Strong communication skills and demonstrated success presenting content strategy and solutions in a clear and compelling manner to cross-functional stakeholders that persuades action. • Extensive knowledge of best practices for writing. • At least 8 years of experience creating rich content experiences, including in the banking and finance space. • Experience driving projects from initiation to delivery, defining the business value gained with the programme and using this with stakeholders to increase buy-in. • Experience with corporate banking platforms, finance or fintechs would be desirable • An understanding of psychology and behavioural science. • You understand global diversity and the ability to advise on solutions that suit all. • You have the ability and desire to keep challenging yourself and others with entrepreneurial attitude and passion for observing human behaviour, identifying team biases and surfacing these with grit. • You can guide business partners and evangelise a mindset for good experience and user-centricity. • You work smart, are flexible and skilled in establishing practical processes. • Familiarity with information architecture. • Experience in Agile and/or LEAN projects • Good stakeholder management and influencing skills • Ability to successfully integrate content strategy within an Agile development framework • Experience applying customer research, behaviour analytics or digital analytics to drive your content strategy and optimisation.
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
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